Front Office | Front Office Manager

About the Role

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus—a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion, and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet, or simply relax.

Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach and is thought to be the most significant building of Lapidus' career.

We are looking for a dynamic Front Office Manager to join TEAMBLEAU! As the Front Office Manager, you will effectively oversee and support the Director of Front Office in all operations relating to Front Office and Room Inventory Control. The Front Office Manager is responsible for ensuring high levels of guest satisfaction and Team Member development while managing the problem-solving of Team Member and guest issues professionally.

Responsibilities

• Recommend and administer front office procedures and service standards.
• Ensure all needed reports are run.
• Ensure proper cash and key control programs are effective and followed.
• Resolve guest concerns and implement resolutions.
• Schedule labor force and assign work for efficient use of equipment and personnel.
• Ensure compliance by all front office personnel with Company and departmental rules, policies, and procedures.
• Plan, manage, and monitor work as well as hiring, communicating, coaching staff, and building relationships.
• Perform other related duties as assigned.

Requirements

• Well-organized with demonstrated strong problem-solving skills.
• Effective supervisory and communication skills.
• Ability to establish and maintain effective working relationships with staff and guests.
• Bilingual highly desirable.
• Minimum of three years of front office operations experience.
• Two years of supervisory experience preferred.
• High school education or equivalent.