Front Office-Dental Services Patient R

About the Role

The Front Office-Dental Services Patient Representative/Dental Assistant functions as a Wesley Health Center ambassador by welcoming and attending to the needs of all patients. This position creates a positive front office experience by managing patient expectations while demonstrating compassion and respect. The role integrates into the health care team, assisting in the delivery of patient-focused care and performing varied, moderately complex administrative and financial service support functions in a front office setting.

Responsibilities

• Greet and verify the purpose of the patient’s visit to determine priority.
• Verify and record patient eligibility and registration in the Electronic Practice Management System (EPM).
• Monitor patient wait times and proactively communicate status updates.
• Schedule appointments and ensure patients receive referral documentation as needed.
• Manage telephone communications, ensuring courteous and prompt responses.
• Conduct reminder calls to preserve high patient retention.
• Communicate with the patient care team (medical assistants, providers, etc.) to ensure seamless transitions and meet all patient needs.
• Maintain modern office practices, procedures, and organization.
• Perform financial screenings for Dental Sliding Fee and enrollment into County or Government programs.
• Review and prepare patient paperwork, such as registration forms and consents.
• Collect patient co-pays and payments, reconcile daily collections, and enter transactions into EPM.
• Understand and enforce the Dental Broken Appointment Policy for patients who no-show or cancel without notice.
• Close front office-related open encounters weekly and communicate with the appropriate biller.
• Ensure accurate recordkeeping, business accounting, and bookkeeping.
• Monitor and maintain cleanliness of waiting areas.
• Prepare reports and correspondence using correct business math, English usage, grammar, and punctuation.
• Analyze administrative or technical problems and make effective recommendations.
• Prepare accurate financial and statistical documents, reports, and correspondence.
• Work independently, organize, prioritize, and coordinate work assignments to meet deadlines.
• Adhere to organizational safety policies, procedures, and regulatory requirements.
• Participate in required safety and compliance trainings and apply learned practices.
• Identify, report, and help mitigate unsafe conditions, incidents, or hazards.
• Use equipment, tools, and supplies safely and responsibly.
• Maintain awareness of infection control, occupational health, and emergency preparedness procedures.
• Perform other duties as assigned.

Requirements

• Experience with NextGen and/or Dentrix.
• High School diploma or GED certificate required.
• One year of experience performing financial support duties.
• Knowledge of Ryan White Funding for Oral Health Services.
• Current California Driver’s License and ability to drive to and from clinic sites.
• Prior dental billing experience.
• Effective oral and written communication skills.
• Ability to work with diverse social, ethnic, and economic backgrounds.
• Ability to collaborate with healthcare professionals from various disciplines.
• Ability to multitask, prioritize assignments, and meet deadlines.

Preferred Qualifications

• Experience working in a dental front office or front desk.
• Bilingual proficiency in English and Spanish.
• Two years’ experience working as a Dental Assistant.

Benefits

For employees working 30+ hours per week:

• Medical, dental, and vision coverage.
• Monthly employer-sponsored allowance for health premiums.
• Funded Health Savings Account (up to deductible) for carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy and AD&D.