Front Office/Customer Service Representative

About the Role

We are seeking an enthusiastic and motivated individual to join our team as a Front Office/Customer Service representative. Applicants must demonstrate a commitment to client satisfaction by communicating in a genuinely friendly and professional manner.

Responsibilities

• Answer and direct incoming phone calls and book appointments.
• Manage designers’ appointment calendars in CRM.
• Greet visitors and assist with office support needs.
• Deliver administrative support for office staff, sales team, and production/installation department.
• Complete general office duties with strong verbal and written communication skills.

Requirements

• No degree is needed; office experience is preferred.
• Proficient in Microsoft Office.
• Excellent phone etiquette.
• Strong personal organizational skills.
• Strong work ethic.
• Strong verbal and written communication skills.
• Customer-oriented, friendly, and enthusiastic.

Benefits

• Base pay of $20 to $25 per hour.
• Paid training and ongoing professional development (certifications, courses, etc.).
• Paid holidays and paid time off.
• Health and retirement benefits (availability varies by location).
• Open-door policy with your manager.

About the Company

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry, and more.

Our Values:

• Serve Others
• Be a Problem Solver
• Trust the Process

This franchise is independently owned and operated by a franchisee. All hiring decisions will be made by the management of this franchise location.