Front Office Coordinator, Urology, (Greenbrae), Full-Time, Days

MarinHealth is an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, and a new state-of-the-art hospital, MarinHealth comprises MarinHealth Medical Center (a 327-bed hospital in Greenbrae) and 55 primary care and specialty clinics across Marin, Sonoma, and Napa Counties. The organization attracts healthcare professionals who value the blend of academic medicine and personalized care.

About the role

The Front Office Coordinator plays a key role in delivering an excellent patient experience. This position requires a dependable, motivated team player with strong interpersonal skills and a professional attitude to thrive in a high-demand, fast-paced front desk environment. The role involves providing personalized care and administrative support in a busy medical office.

Responsibilities

• Answer telephones, triage calls, take messages, and provide information.
• Provide support services to patients and medical staff.
• Schedule appointments and admissions as required.
• Prepare patient charts and other office documents; scan and sort documents into the Electronic Health Record.
• Attend staff meetings and maintain files.
• Assist in updating office systems and inventory office supplies.
• Assist in the care and maintenance of office equipment.
• Book, coordinate, and reschedule patient appointments; relay messages to staff and doctors.
• Answer questions regarding patient appointments, prescriptions, and testing.
• Greet and register patients promptly and helpfully; verify and update patient records.
• Assemble patient paperwork and forms for visits; request referrals and authorizations as needed.
• Log payments, balance receipts, and ensure copays are balanced and reports are properly produced.
• Oversee the reception area, coordinate patient movement, and report irregularities.
• Maintain patient confidentiality and adhere to company “Best Practices.”
• Perform other related work as assigned or required; may require working in multiple locations.

Requirements

• High school diploma or General Educational Development (GED) certificate required.
• Completion of business school or related training, including computer courses preferred.
• One (1) year of progressive responsibility and directly related work experience.
• Experience with, and proficiency in, electronic medical records; use of EPIC software a plus.
• Computer proficiency in Microsoft Office.
• Bilingual in Spanish desired.

Skills

• Ability to speak, read, and write English clearly.
• Knowledge of medical office procedures, grammar, spelling, and punctuation.
• Basic arithmetic skills for calculations, balancing, and reconciling figures.
• Skill in operating a computer, fax, and copy machine.
• Ability to read, understand, and follow oral and written instructions.
• Ability to speak clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, employees, and doctors.

Benefits

• Measles, mumps, varicella, and annual influenza immunizations required (medical or religious exemptions considered).
• COVID-19 vaccination/booster strongly recommended.

Pay

$22.50 - $27.00 - $31.50 per hour.

Schedule

• 8-hour day shifts.
• 40 scheduled weekly hours.