Front Office Coordinator (Specialized), ObGyn/UroGyn, (Greenbrae), Full-Time, Days

About Marinhealth

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch. MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Company Prima Medical Foundation dba MarinHealth Medical Network

Work Shift: 8 Hour (days)

Scheduled Weekly Hours: 40

Job Description Summary

The Front Office Coordinator is essential to establishing an excellent patient experience. We are looking for a dependable and motivated team player with strong interpersonal skills and a professional attitude to join our team. Because of the very high level of care we achieve, the demands on the front desk are extremely high. We require a lively, enthusiastic individual who is creative and able to provide personalized care in our busy office. This position will primarily work in the front office, where solid administrative experience, exceptional customer service, and a mature, calm demeanor are essential. In addition to front office responsibilities, this position processes and manages a variety of administrative requests, including Family and Medical Leave Act (FMLA) documentation, Employment Development Department (EDD) disability forms, and Durable Medical Equipment (DME) orders, ensuring accuracy and timeliness. The Front Office Coordinator coordinates referrals and obtains prior authorizations from insurance carriers as needed, tracking status and following up to facilitate timely approvals. This role also serves as a liaison between patients, providers, insurance carriers, and external agencies to ensure seamless communication and resolution of administrative requests while maintaining organized records and adhering to established office workflows.

Pay Range

$22.50 - $27.00 - $31.50

Job Requirements, Prerequisites and Essential Functions:

• Answers telephones, triages calls, takes messages, and provides information.
• Supports patients and medical staff.
• Schedules appointments and admissions as required.
• Prepares patient charts and other office documents.
• Scans and sorts documents into Electronic Health Record.
• Attends staff meetings.
• Maintains files.
• Assists in updating office systems.
• Inventories office supplies.
• Aids in the care and maintenance of office equipment.
• Books, coordinates, and reschedules patient appointments.
• Relays necessary messages to staff and doctors.
• Answers questions regarding patient appointments, prescriptions, and testing.
• Greets and registers patients in a prompt, pleasant, and helpful manner.
• Verifies necessary information and updates patient records.
• Requests referrals and authorizations as needed.
• When scheduling specialists, logs payments and balances receipts.
• Ensures copays are balanced and reports are properly produced.
• Oversees reception area, coordinates patient movement, and reports problems of irregularities.
• Maintains patient confidentiality.
• Adheres to “Best Practices” as introduced by the company and or Practice Leader.
• Performs other related work as assigned or required.
• This position may require working in multiple locations.

Knowledge, Skills and Abilities:

• Ability to speak, read, and write English clearly.
• Knowledge of medical office procedures.
• Knowledge of grammar, spelling and punctuation.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make any change accurately.
• Skill in operating a computer, fax, and copy machine.
• Ability to read, understand, and follow oral and written instructions.
• Ability to speak clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, employees, and doctors.

Qualifications:

• Education: High school diploma or General Educational Development (GED) certificate required.
• Completion of business school or related training, including computer courses preferred.

Experience:

• One (1) years of progressive responsibility and directly related work experience.
• Experience with, and proficiency in, electronic medical records: Use of EPIC software a plus.
• Computer proficiency: Microsoft Office.
• Bi-lingual in Spanish desired.

Accommodation

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or TalentAcquisition@mymarinhealth.org.

C.A.R.E.S. Standards

MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter).

Covid-19 Vaccination/Booster

Covid-19 vaccination/booster remains strongly recommended.

Medical or Religious Exemptions

Will be considered consistent with applicable law.

Compensation

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy.

Positions Covered by Collective Bargaining Agreements

Are governed by those agreements.

Equal Employment

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.