Front Office Coordinator - Healthcare Experience Preferred

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. The company is working to provide differentiated, quality outcomes to as many patients as possible through outpatient clinic partnerships.

About the role

The Patient Navigator manages a variety of front office functions and is key to the smooth operation of a dynamic outpatient wound care center. This role performs general office duties to assist the staff of the Wound Care Center (WCC). All Healogics employees must perform their job responsibilities according to Healogics policies, hospital policies, accrediting organizations, federal and state regulations, and Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Actively participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders.
• Schedules for providers according to the care continuum model.
• Obtains and verifies patient insurance information, including pre-certifications and pre-authorizations for services, and enters data in appropriate databases.
• Collects and enters patient charges in databases; verifies and reconciles charges as directed.
• Prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.
• Performs other duties as required.

Requirements

• High School Diploma or General Education Development (GED); Associate’s degree preferred.
• Minimum of two (2) or more years of office administration experience, preferably in a medical setting.
• Prior medical coding experience preferred.

Skills

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Good customer service, interpersonal, and communication skills, both orally and in writing.
• Strong organization and time-management skills.
• Ability to type 60 words per minute (wpm).
• Basic math skills.
• Attention to detail.
• Ability to maintain confidentiality.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Ability to work collaboratively in a team environment.

Physical Demands

• Being in a stationary position for extended periods of time (4 hours or more).
• Viewing a computer screen for extended periods of time (4 hours or more).
• Frequent keyboarding on a computer for 4 hours or more.
• Reading, communicating, and detecting sounds by ear.
• Close, distance, and peripheral vision.
• Lifting/moving items up to 75 pounds with equipment assistance.
• Repetitive motions, bending, stooping, and writing.

Work Environment

Patient care environment.

Pay

The hourly rate for this position generally ranges between $17.81 and $21.90 per hour. This range is an estimate based on potential employee qualifications, including education, experience, geography, and operational needs.