Front Office Coordinator - Floater

Location: Tampa and surrounding offices – onsite presence mandatory; initial training at the Corporate office in North Tampa

Position Type: Full-time, Non-Exempt (Hourly)

Reports to: Administration Supervisor

Bi-lingual (English/Spanish) is mandatory.

About the Role

The Front Desk Coordinator will provide the highest level of customer service to patients, fellow employees, and referral sources through the coordination and administration of front office activities. This role involves managing clinic administrative operations, including scheduling, insurance verification, patient payments, and communication via phone and digital platforms.

Responsibilities

• Patient Check-In: Handle all aspects of patient appointment scheduling, insurance verification, creation and maintenance of digital patient records, scanning and filing documents, managing incoming phone calls, and document management (e-faxes, outstanding requests for information). Ensure timely completion of assigned tasks.
• Patient Check-Out: Provide administrative support for closing patient visits, including posting payments, coordinating with clinical staff, scheduling return appointments, and obtaining necessary signatures. Ensure timely completion of assigned tasks.

Requirements

• Bilingual (English/Spanish)
• Great written and verbal communication skills
• Strong interpersonal and customer service skills
• Ability to key 40 words per minute with accuracy (preferred)
• Understanding of medical reimbursement, terminology, and general office duties
• Proficient in Windows-based office technologies (e.g., Word, Excel), email, and web-based portals
• Ability to operate office equipment (computers, scanners, signature pads, phone systems)
• High School Diploma (required)
• Experience in reception and/or customer service in a high-volume environment
• Healthcare industry experience (preferred)

Skills & Abilities

• Planning, organizing, delegating, and supervising
• Problem-solving
• Effective verbal and written communication
• Ability to read, concentrate, interpret, and analyze information
• Prioritization of multiple requests, organization, and adaptability
• Professional interaction with patients, staff, and the public
• Handling confidential information
• Meeting deadlines and adjusting to changing requirements

Work Environment & Physical Requirements

• Well-lighted office environment with moderate noise
• Sitting approximately 90% of the day; walking or standing for the remainder
• Continuous use of hands for keyboarding and data entry
• Onsite attendance is mandatory
• Ability to maintain work schedule and handle workflow stamina

Pay

$17 - $19 per hour, depending on experience

Schedule

Monday–Friday, 8:30 AM to 5:00 PM