Front Office Coordinator - Eureka, MO

We need to output HTML fragment with sections: About Us? The instructions: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. The posting includes "About Us" and "Position Summary". We need to decide which sections to include based on content. We have content: About Us (mission statement). Position Summary (description). Benefits Offered With This Full-time Position (list). Essential Duties And Responsibilities (list). Qualifications (Education, Knowledge and Technical Skills, Work Experience, Knowledge And Technical Skills (duplicate?), Language Skills, Physical Demands, Work Environment). Also Salary range (Minimum Salary/Wage USD$ 15.00 Hr. Maximum Salary/Wage USD$ 23.50 Hr.) => Pay section. We need to remove boilerplate: EEO etc. Also remove duplicated lines. Also remove navigation/cookie etc. Not present. We need to include sections only when posting has real specific content. So we can have:

About Us

with paragraph.

Position Summary

with paragraph.

Responsibilities

maybe use Essential Duties And Responsibilities.

Qualifications

maybe combine Education, Knowledge and Technical Skills, Work Experience, Language Skills, Physical Demands, Work Environment. But we could also split into sub-sections? The instruction says use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings. "About Us" could be "About the role"? But they said use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should use those exact headings? Probably we can use those headings as appropriate. The posting has "About Us" and "Position Summary". We could map "About Us" to "About the role". Or we could keep "About Us" as heading? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests using those. Safer to use those headings. Thus:

About the role

combine About Us and Position Summary? Might be two paragraphs. Better:

About the role

with paragraph summarizing About Us and Position Summary? But we must preserve ALL substantive information; cannot summarize away detail. So we need to keep the exact text. Could split into two paragraphs under same heading. Similarly Responsibilities: use Essential Duties And Responsibilities. Qualifications: combine Education, Knowledge and Technical Skills, Work Experience, Language Skills, Physical Demands, Work Environment. Skills: maybe separate? But we have Knowledge and Technical Skills already includes skills. Could put under Qualifications. Benefits: list. Pay: salary range. Schedule: not mentioned; we should not create Schedule section. Thus output HTML fragment with those sections. We need to use

• for any list of duties/requirements/benefits. For Benefits list, we need to convert each benefit line into
• . The benefits list is long; we need to preserve all. We must not include boilerplate like EEO etc. Also remove duplicated lines: there is a duplicated "Knowledge And Technical Skills" heading appears twice; we should combine. Also remove "The below is not an exhaustive list of duties..." maybe keep as prose? It's part of responsibilities intro; we can keep as paragraph before list. We must not include application instructions etc. Let's extract sections. About Us paragraph: "At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery ; it’s about transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own. Our mission is simple yet powerful: Extraordinary people improving lives." Position Summary paragraph: "The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES). This position will also provide support to surrounding clinics 2-3 days week. These clinics would include: Chesterfield, Chesterfield Valley, House Springs, O'Fallon South, Lake St. Louis, Washington, and Wentzville." We could keep as two paragraphs under About the role. Responsibilities: start with "The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization." Then list items. We'll keep that as a paragraph then
  • each duty. Duties list: - Deliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint. - Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance. - Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement. - Collect time-of-service payments and meet established collection targets to support revenue cycle performance. - Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards. - Monitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction. - Collaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and escalate as needed. - Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives. - Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner. - Support clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team. - Participate in ongoing training and cross-training programs to maintain proficiency in front-office operations and contribute to team flexibility. - Organizes activities (e.g., patient’s goal celebrations, holiday celebrations) in coordination with the clinical team. - Provide Rehab Aide cross training on front office duties. Note there is duplicate "Organizes activities..." similar to earlier "Support clinic engagement..." but we keep both as they are distinct? The earlier one: "Support clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team." The later: "Organizes activities (e.g., patient’s goal celebrations, holiday celebrations) in coordination with the clinical team." Slightly different; keep both. Qualifications: We need to combine. Education: "High School Diploma or GED" Knowledge and Technical Skills: list items: - Excellent customer service skills - Proficient with the use of MS Office, Outlook and Excel - Knowledge of healthcare insurance benefits and coverage preferred - Experience with requesting and managing customer payments preferred Work Experience: - 1-2 years of customer service required - 1-2 years of healthcare administration preferred Knowledge And Technical Skills (duplicate) list: - Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment - Proficiency in electronic medical record (EMR/EHR) systems and scheduling platforms; ability to navigate dashboards and reporting tools for data accuracy - Strong understanding of insurance verification processes, prior authorization requirements, and financial clearance workflows - Working knowledge of HIPAA compliance and patient privacy standards - Skilled in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools (Teams); ability to learn new technologies quickly - Excellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly - Strong organizational and time management skills with attention to detail and accuracy in data entry - Ability to meet or exceed performance metrics (e.g., registration accuracy, collection targets) and adapt to continuous process improvements Language Skills: - Ability to read, write and speak English proficiently Physical Demands: - Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. - Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus Work Environment: - Consistent with a standard office environment, noise level is low with little to no extra ordinary environmental factors. We should combine duplicate skill items; but we must preserve all substantive information; duplicates can be removed? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So duplicated lines should be removed. There is duplication between "Knowledge and Technical Skills" and later "Knowledge And Technical Skills". Many items overlap but not exact duplicates. We should keep unique items; but we can merge similar ones to avoid duplication. However we risk losing some nuance. Safer to keep both sets but note they are similar; but instruction says remove duplicated lines. If lines are not exactly identical, maybe keep. We'll keep both sections but maybe combine under Qualifications with subheadings? But we only allowed headings for main sections; we could still have paragraphs inside. Simplify: Under Qualifications, we can have paragraphs: Education, Knowledge and Technical Skills (combined), Work Experience, Language Skills, Physical Demands, Work Environment. We'll combine the two skill lists into one bullet list, removing exact duplicates. Let's list unique items: - Excellent customer service skills - Proficient with the use of MS Office, Outlook and Excel - Knowledge of healthcare insurance benefits and coverage preferred - Experience with requesting and managing customer payments preferred - Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment - Proficiency in electronic medical record (EMR/EHR) systems and scheduling platforms; ability to navigate dashboards and reporting tools for data accuracy - Strong understanding of insurance verification processes, prior authorization requirements, and financial clearance workflows - Working knowledge of HIPAA compliance and patient privacy standards - Skilled in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools (Teams); ability to learn new technologies quickly - Excellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly - Strong organizational and time management skills with attention to detail and accuracy in data entry - Ability to meet or exceed performance metrics (e.g., registration accuracy, collection targets) and adapt to continuous process improvements Note "Excellent customer service skills" appears also in Demonstrated ability... but not exact duplicate; keep both. Work Experience bullets: - 1-2 years of customer service required - 1-2 years of healthcare administration preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands bullets (two sentences maybe combine into one bullet? We'll keep as two bullets): - Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. - Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus Work Environment: - Consistent with a standard office environment, noise level is low with little to no extra ordinary environmental factors. Benefits list: need to convert each benefit line into
  • . Let's extract: - Medical & Rx, Dental and Vision (eligibility begins day one of employment) - HSA, Healthcare FSA, Dependent Care FSA - Progyny Fert