Front Office Coordinator

About the Role

Work closely with WellPower staff to ensure efficient administrative and clerical support to Program Manager(s) in charge of clinic and/or teams at a site. Assist Front Office Managers and Clinical Program Manager in all aspects of job as needed.

Responsibilities

• In Front Office Manager's absence, provide for coordination of clinic needs and program.
• Perform a variety of administrative duties to ensure the smooth running of the clinic.
• Provide back-up support for PASSR and other clinical documentation.
• Assist with coverage needs at various WellPower locations, including paid time off, sick, break, and lunch coverage for Administrative Assistants.
• Manage daily operations of the front desk, including scheduling, confirming appointments, checking in clients, verifying demographics, insurance verification/eligibility, collecting payments/copays, and other administrative tasks.
• Maintain accurate records of insurance verification, eligibility confirmations, and co-pays collected.
• Update training documents and assist with training for new Administrative Assistants.
• Organize, compose, and produce letters, memoranda, reports, and other documents for managers.
• Collect program data, maintain database systems, and provide basic analysis and reporting.
• Maintain calendars and schedule appointments and meetings.
• Receive and screen clinic telephone communications.
• Schedule consumer appointments with psychiatrists, nurses, and other clinical staff, collect co-pays if applicable, and manage appointment scheduling systems.
• Coordinate, file, maintain, and update consumer medical records, ensuring accuracy and confidentiality.
• Sort and distribute incoming mail and prepare outgoing mail.
• Maintain a trauma-informed environment of wellbeing.
• Perform other duties as assigned, based on individual site needs.

Qualifications

• High School Diploma or equivalent; some college preferred.
• Minimum 2 years of experience in administrative, receptionist, or customer service roles.

Work Location

4455 E 12th Ave, Denver, CO 80220 (Hybrid with a few days in office per week)

Shift/Hours

Monday – Friday, Standard Business Hours

Physical Requirements

This largely sedentary role requires frequent computer use, effective communication, manual dexterity for typing, and visual acuity for reading and analyzing on-screen data. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Pay

$28.62 - $40.11 per hour

Benefits

For a complete overview of our robust benefits, visit: https://wellpower.org/workplace-of-choice