Front Office Coordinator

About the role

We are seeking a highly organized, professional, and friendly Front Office Coordinator to join our growing women's health practice. The ideal candidate will be the first point of contact for our patients and play a critical role in creating a positive patient experience. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced clinical environment. Additional Location Coverage: This position is primarily based at our Roswell location; however, the Front Office Coordinator will also be expected to provide front desk coverage at our Buckhead location on an as-needed basis. Candidates must be willing and able to travel between both locations as needed.

Responsibilities

• Greet patients and visitors warmly, always ensuring a welcoming and professional atmosphere
• Answer and route phone calls efficiently and respond to patient inquiries with empathy and accuracy
• Schedule and confirm appointments, answer incoming calls when the manager requests, manage provider schedules, and coordinate follow-up visits
• Verify insurance, collect copays and balance, and accurately enter patient information into the EMR
• Surgery scheduling
• Monitor and maintain front desk supplies, patient paperwork, and waiting room cleanliness
• Ensure all check-in and check-out processes are completed correctly and timely
• Collaborate with medical assistants, billing, and clinical staff to support efficient patient flow
• Maintain patient confidentiality and comply with HIPAA and company policies
• Assist in training new front desk team members and serve as a point of contact for front desk support
• Will cover team members during vacations or call-ins.
• Help resolve patient concerns or escalate issues to the appropriate person when needed
• Other job duties may be assigned

Requirements

• Front office experience in a medical setting; GYN preferred
• Proficiency with EMR systems (Athena is a plus) and Microsoft Office Suite
• Exceptional customer service and interpersonal skills
• Strong organizational skills and ability to manage multiple priorities
• Knowledge of medical terminology and insurance verification processes
• Friendly, compassionate, and patient-focused demeanor
• Reliable, punctual, and able to work independently or as part of a team
• Detail-oriented with a commitment to accuracy and professionalism
• Proactive approach to problem-solving and workflow improvement

Benefits

• Health Care Plan (medical, dental & vision)
• Retirement Plan with a generous company match
• Life Insurance
• Paid Time Off
• Short-Term Disability (at no cost to you)
• Long-Term Disability
• Team of smart, passionate and friendly people