Front Office Coordinator

About the role

The Perinatal Group, a practice partner of Together Women's Health, is seeking a highly organized, professional, and friendly Front Office Coordinator to join our growing women's health practice. The ideal candidate will be the first point of contact for our patients and play a critical role in creating a positive patient experience. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced clinical environment.

Responsibilities

• Greet patients and visitors warmly, always ensuring a welcoming and professional atmosphere
• Answer and route phone calls efficiently and respond to patient inquiries with empathy and accuracy
• Schedule and confirm appointments, manage provider schedules, and coordinate follow-up visits
• Verify insurance, collect copays and balance, and accurately enter patient information into the EMR
• Monitor and maintain front desk supplies, patient paperwork, and waiting room cleanliness
• Ensure all check-in and check-out processes are completed correctly and timely
• Collaborate with medical assistants, billing, and clinical staff to support efficient patient flow
• Maintain patient confidentiality and comply with HIPAA and company policies
• Assist in training new front desk team members and serve as a point of contact for front desk support
• Cover team members during vacations or call-ins
• Help resolve patient concerns or escalate issues to the appropriate person when needed
• Other job duties may be assigned

Requirements

• 2+ years of front office experience in a medical setting, OB/GYN preferred
• Proficiency with EMR systems (Athena a plus) and Microsoft Office Suite
• Exceptional customer service and interpersonal skills
• Strong organizational skills and ability to manage multiple priorities
• Knowledge of medical terminology and insurance verification processes
• Friendly, compassionate, and patient-focused demeanor
• Reliable, punctual, and able to work independently or as part of a team
• Detail-oriented with a commitment to accuracy and professionalism
• Proactive approach to problem-solving and workflow improvement

Benefits

As a full-time team member, you will have access to a range of benefits to include:

• Health Care Plan (medical, dental & vision)
• Retirement Plan with a generous company match
• Life Insurance
• Paid Time Off
• Short-Term Disability (at no cost to you)
• Long-Term Disability

About Together Women's Health

Together Women's Health (TWH) is a rapidly growing network of OBGYN private practice groups driven by a mission to improve the lives of healthcare partners and their patients. TWH invests in talented teams and lives its core values daily, creating a place where careers thrive for those who believe the right team can achieve anything.