Front Office Coordinator

About the role

The Patient Services Representative at Effingham Obstetrics & Gynecology plays a crucial role in creating a positive patient experience. They greet patients and visitors warmly, schedule and confirm appointments, manage provider schedules, and ensure all check-in and check-out processes are completed correctly and timely.

Responsibilities

• Greet patients and visitors warmly, ensuring a welcoming and professional atmosphere
• Respond to patient inquiries with empathy and accuracy
• Schedule and confirm appointments, manage provider schedules, and coordinate follow-up visits
• Verify insurance, collect copays and balance, and accurately enter patient information into the EMR
• Maintain front desk supplies, patient paperwork, and waiting room cleanliness
• Monitor and maintain front desk supplies, patient paperwork, and waiting room cleanliness
• Collaborate with medical assistants, billing, and clinical staff to support efficient patient flow
• Ensure all check-in and check-out processes are completed correctly and timely
• Help resolve patient concerns or escalate issues to the appropriate person when needed

Requirements

• 2+ years of front office experience; in a medical setting preferred
• Exceptional customer service and interpersonal skills
• Strong organizational skills and ability to manage multiple priorities
• Knowledge of medical terminology and insurance verification processes a plus
• Friendly, compassionate, and patient-focused demeanor
• Reliable, punctual, and able to work independently or as part of a team
• Detail-oriented with a commitment to accuracy and professionalism
• Proactive approach to problem-solving and workflow improvement

Qualifications

• High school diploma or equivalent
• Basic computer skills including proficiency in Microsoft Office
• Valid driver’s license and reliable transportation

Skills

• Excellent communication skills
• Attention to detail
• Ability to multitask in a fast-paced clinical environment

Benefits

TWH offers a comprehensive benefits package including a Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off, Short-Term (at no cost to you) and Long-Term Disability.