Front Office Coordinator

Job Type Full-time Description At Sight360, we believe sight is our most important sense. It is a priceless gift that shapes how we experience the world, connect with others, and create lasting memories. That is why we are dedicated to protecting and caring for vision every day. Job Summary The Front Office Coordinator provides exceptional customer service by managing front office operations, including appointment scheduling, insurance verification, payment authorization, and cash collection, while ensuring compliance with company policies and regulations. Travel between clinic locations and/or overtime may be required based on operational needs. Essential Functions And Responsibilities Serve patients by scheduling visits, maintaining EMR records, accounts and greeting them for their appointmentsKeep patient appointments on schedule by validating eligibility, initiating and following up on prior authorizations, and notifying appropriate staff of patient arrivalComfort patients by anticipating their needs, answering their questions, maintaining a clean and organized reception area, and maintaining inventory of basic suppliesEnsure availability of treatment information by receiving, filing and retrieving patient records and mail quickly and completelyMaintain patient accounts by obtaining, recording, and updating insurance and personal financial informationProtect patient rights by maintaining confidentiality of personal and financial informationAccept deliveries and route them to appropriate departments when requiredAnswer incoming callsReview charts and reach out to providers as needed to verify or validate orders Benefits Medical, dental, and vision insuranceMatching 401(k) planPaid Time Off Paid holidaysEmployee discountCertification reimbursementCareer growth opportunities About Sight360 We’ve assembled highly capable and credentialed multidisciplinary teams across ophthalmology, optometry, and optical retail services to deliver a comprehensive, 360-degree approach to vision care. Through seamless coordination, shared medical records, and a patient-first philosophy, we strive to provide an exceptional experience at every level of care. Our Mission To care fully for our patients, team members, and partners who are the focus of everything we do. Our Vision To seamlessly unite ophthalmology, optometry, and optical retail services for the benefit of our patients. Our Values Treat everyone like familyListen with purposePerform our bestHonor our word Join our team and help us make a difference in the lives of our patients every day. Requirements Qualifications 2-3 years of clerical/reception experience in a medical office settingEMR ExperienceAbility to type 40 to 50 WPMMust successfully pass a credit check Skills And Abilities Proficiency with standard office software applications (Outlook, Microsoft Office ®)Detail orientedAbility to multi-task and work across the organizationExcellent communication and interpersonal skillsEnjoys interacting with patients, techs, and other healthcare professionalsEnjoys creating a friendly atmosphere Notice of AI Use in Job Application Review As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.