Front Office Coordinator

About the role

The Front Office Coordinator at Sight360 is responsible for providing exceptional customer service by managing front office operations, including appointment scheduling, insurance verification, payment authorization, and cash collection, while ensuring compliance with company policies and regulations.

Responsibilities

• Serve patients by scheduling visits, maintaining EMR records, accounts and greeting them for their appointments
• Keep patient appointments on schedule by validating eligibility, initiating and following up on prior authorizations, and notifying appropriate staff of patient arrival
• Comfort patients by anticipating their needs, answering their questions, maintaining a clean and organized reception area, and maintaining inventory of basic supplies
• Maintain patient accounts by obtaining, recording, and updating insurance and personal financial information
• Ensure availability of treatment information by receiving, filing and retrieving patient records and mail quickly and completely
• Protect patient rights by maintaining confidentiality of personal and financial information
• Avoid deliveries and route them to appropriate departments when required
• Answer incoming calls
• Review charts and reach out to providers as needed to verify or validate orders

Requirements

• 2-3 years of clerical/reception experience in a medical office setting
• EMR Experience
• Ability to type 40 to 50 WPM

Skills and Abilities

• Proficiency with standard office software applications (Outlook, Microsoft Office ®)
• Detail oriented
• Ability to multi-task and work across the organization
• Excellent communication and interpersonal skills
• Enjoys interacting with patients, techs, and other healthcare professionals
• Enjoys creating a friendly atmosphere