Front Office Coordinator

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Dental insurance

Job Summary

The Front Office Coordinator serves as the first point of contact in a fast-paced mental health setting, handling front desk responsibilities such as check-in, check-out, appointment scheduling, verification of benefits, copay and cash collection, and patient communications. This role requires strong multitasking, communication, and organizational skills. Ideal candidates are friendly, dependable, and experienced in medical or psychiatric office settings.

Key Responsibilities

• Manage new patient intake forms and questionnaires
• Ensure required documentation is completed prior to visits
• Upload and verify demographic information
• Greet patients professionally and create a welcoming front office experience
• Schedule follow-up appointments at check-out
• Confirm upcoming appointments via outbound calls or messaging
• Contact patients on waitlists to fill open provider slots
• Answer incoming calls and respond to voicemails in a timely manner
• Routinely route patient questions or messages appropriately
• Verify patient insurance benefits prior to visits
• Identify eligibility issues and escalate as needed
• Handle fax intake, routing, and documentation
• Manage unreviewed documents within eCW
• Maintain accurate and up-to-date patient records
• Maintain front desk organization and workflow efficiency
• Support clinic operations during high-volume periods
• Floating to other clinic locations when coverage is required
• Collaborate with clinical and administrative staff as needed

Skills and Qualifications

• Prior experience in a medical or behavioral health office
• Strong customer service and interpersonal skills
• Clear verbal and written communication
• Comfort handling high call volume and patient traffic
• Ability to multitask without sacrificing accuracy
• Proficient with computers and EHR systems
• Professional demeanor with patients, providers, and leadership

Education and Experience

• High School Diploma required. College or college-equivalent education is preferred.
• Minimum 1 year experience in a medical, behavioral health, or outpatient clinic front office setting strongly preferred
• Demonstrated experience with patient check-in and check-out, copay or cash collection, and appointment scheduling
• Experience verifying insurance benefits and handling intake documentation preferred
• Prior use of an electronic health record system required; eCW experience strongly preferred
• BLS/CPR Certification (Preferred but not required).

Compensation and Benefits

• PNS offers a competitive compensation package including; Medical, dental, vision, and paid time off.
• Hourly Rate - $23.50
• Compensation: $23.00 - $24.00 per hour