Front Office Coordinator

Benefits: Health insurancePaid time offVision insurance401(k) matchingDental insurance Pacific Neuropsychiatric Specialists (PNS) is a leading mental health medical group dedicated to providing comprehensive treatment for a wide range of mental health conditions, including ADHD, depression, anxiety, bipolar disorder, schizophrenia, dementia, and more. Our services span adolescent and adult psychiatry, medication management, and psychotherapy. At PNS, our employees are vital to our continued success. We strive to create an environment where team members find their roles rewarding, challenging, and impactful. We are committed to supporting professional development and investing in our employees through ongoing opportunities for learning and growth. Job Summary: The Front Office Coordinator serves as the first point of contact in a fast-paced mental health setting, handling front desk responsibilities such as check-in, check-out, appointment scheduling, verification of benefits, copay and cash collection, and patient communications. This role requires strong multitasking, communication, and organizational skills. Ideal candidates are friendly, dependable, and experienced in medical or psychiatric office settings. Key Responsibilities: Patient Check-In and Intake Greet patients professionally and create a welcoming front office experienceUpload and verify demographic informationManage new patient intake forms and questionnairesEnsure required documentation is completed prior to visits Check-Out and Financial Collection Collect copays and cash payments at time of serviceReview balances and provide receipts as neededSchedule follow-up appointments at check-out Scheduling and Patient Communication Confirm upcoming appointments via outbound calls or messagingContact patients on waitlists to fill open provider slotsAnswer incoming calls and respond to voicemails in a timely mannerRoute patient questions or messages appropriately Insurance and Benefits Verify patient insurance benefits prior to visitsIdentify eligibility issues and escalate as needed EHR and Administrative Support Manage unreviewed documents within eCWHandle fax intake, routing, and documentationMaintain accurate and up-to-date patient records Operational Support Maintain front desk organization and workflow efficiencySupport clinic operations during high-volume periodsFloat to other clinic locations when coverage is requiredCollaborate with clinical and administrative staff as needed Skills and Qualifications: Prior experience in a medical or behavioral health officeStrong customer service and interpersonal skillsClear verbal and written communicationComfort handling high call volume and patient trafficAbility to multitask without sacrificing accuracyProficient with computers and EHR systemsProfessional demeanor with patients, providers, and leadership Education and Experience: High School Diploma required. College or college-equivalent education is preferred.Minimum 1 year experience in a medical, behavioral health, or outpatient clinic front office setting strongly preferredDemonstrated experience with patient check-in and check-out, copay or cash collection, and appointment schedulingExperience verifying insurance benefits and handling intake documentation preferredPrior use of an electronic health record system required; eCW experience strongly preferredBLS/CPR Certification (Preferred but not required). Compensation and Benefits: PNS offers a competitive compensation package including; Medical, dental, vision, and paid time off.Hourly Rate - $23.50