Front Office Coordinator

The Role

The Front Office Coordinator serves as the primary point of contact for employees, customers, vendors, and visitors, ensuring a professional and welcoming front desk experience.

Responsibilities

• Answer, screen, and direct incoming calls to the appropriate departments.
• Manage visitor check-in, including notifying employees of guest arrivals and maintaining visitor logs as needed.
• Handle incoming mail and coordinate with Team Member Services for proper distribution; assist with outgoing mail as requested.
• Perform basic clerical duties such as data entry, document preparation, and maintaining organized records.
• Manage front desk email inquiries and routine correspondence.
• Maintain a clean, organized, and presentable front office and reception area at all times.
• Communicate and build rapport with current and potential vendors when supporting front office needs.
• Ensure visitors follow company check-in procedures and adhere to office policies and safety requirements.
• Ensure consistent front desk coverage during business hours and communicate any coverage gaps in advance.
• Prepare and maintain meeting spaces, ensuring rooms are clean, organized, and stocked with necessary supplies.
• Manage front desk email inquiries and routine correspondence.
• Support basic travel arrangements when routed through the front desk (e.g., directing requests, assisting with coordination as needed).
• Ensure restrooms, meeting rooms, and breakrooms are clean, well-maintained, and fully stocked for daily use.
• Ensure breakroom appliances (microwaves, refrigerators, ice machines, and water coolers) are clean, functional, and in good working condition.
• Report any facilities or maintenance needs to the Business Support team and assist with follow-up as needed.
• Provide front desk and logistical support during office and company-wide events.
• Assist the Business Support Manager and Business Support Assistant as needed, particularly during event setup, execution, and breakdown.
• Maintain professionalism in all interactions and represent the company’s brand positively.
• Demonstrate the ability to manage multiple tasks in a fast-paced front office environment.
• Exhibit flexibility to support business needs and assist other team members when required.
• Exhibit flexibility to work outside of regular hours, including weekends, based on business needs.
• Ability to support multiple company locations as required.

Requirements

• A High School Diploma or Equivalent
• At least 1 year of Office Administration & Customer Service Experience
• Prior Experience with Computers & Office Equipment (i.e., Microsoft Office, Printer, & Scanner)
• Prior Experience within the Home Improvement or Construction Industry is a Plus
• Reliable Transportation for Commuting to Various Company Locations is Required
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to physically move up to 15 pounds

Benefits

• A Culture People Love – proudly recognized as a Top 10 Best Place to Work for 4 years in a row
• Time to Recharge – enjoy paid time off plus six paid holidays to support your work-life balance
• Health & Peace of Mind – medical, dental, vision, and life insurance to support your wellbeing
• Join a Company Where Growth is Real – over 60% of our leaders were promoted from within

Pay

• Hourly Rate: $18/hr - $20/hr

Schedule

• Monday - Friday (Full Time)
• 7:30 AM - 4:30 PM