Front Office Coordinator

Essential Job Functions

• Greeting and acknowledging every patient, maintaining outstanding standards, and providing solid product & program knowledge.
• Conducting patient calls for appointment reminders, care calls, and progress/patient concerns.
• Utilizing the phone system to answer and appropriately route all incoming calls.
• Referring non-routine, sensitive, and/or complex requests to the appropriate staff member.
• Using the EMR system to conduct all daily needs of the location.
• Processing accounts receivable transactions accurately and securely.
• Maintaining all financial services rendered and products sold.
• Verifying the accuracy of daily receipts and assisting with end of day reports as requested.
• Ensuring all essential patient records and HIPAA forms are uploaded into the patient record.
• Conducting consultations and initial assessments with patients regarding the Medi-Weightloss™ program(s).

Non-Essential Job Functions

• Participating in location marketing efforts and providing ongoing support to promote location profitability & success.
• Aiding in daily monitoring of inventory levels of office supplies.
• Training additional staff on daily procedures when requested by the office manager and/or Medical Director.
• Maintaining up-to-date, high-level program education to promote and explain the benefits of the program and products to current and prospective patients.
• Adhering to all operational guidelines including but not limited to HIPAA, OSHA, and location-specific requirements.
• Participating in refresher training as requested by management, which may be conducted through Regional Trainings, Onsite Support by Corporate Office, Boot camps, and eLearning.
• Performing other office duties as required.