Front Office Coordinator

About the role

Hospitality meets healthcare. Welcome patients the FreedomDoc way.

Join a modern, membership-based clinic where patients are known by name—not by billing codes—and your hospitality mindset plays a vital role in building lifelong patient relationships.

What You’ll Do

• Be the first impression – Greet members and visitors with warmth and professionalism in person and on the phone.
• Clock in and clock out – Coordinate scheduling, manage calendars, and support follow-up workflows across multiple digital platforms.
• Support membership – Help patients enroll, update payment methods, and understand the value of their FreedomDoc membership.
• Handle daily operations – Manage front-desk duties, maintain patient charts, and ensure accuracy in our EMR systems.
• Aid clinically – With training, support light clinical work such as taking vitals, drawing blood, ordering medications, and supporting procedures.
• Maintain a clean, welcoming clinic – Ensure exam rooms and patient areas are sanitized, organized, and stocked.
• Serve with purpose – Represent the FreedomDoc brand with genuine hospitality and a proactive attitude toward solving problems and serving patients.

What We’re Looking For

• A warm, people-first attitude and professional communication skills
• Strong multitasking abilities and attention to detail
• Tech comfort: EMRs, email, scheduling systems, etc.
• Willingness to train on basic medical procedures (vitals, phlebotomy, vaccines)
• Proven ability to stay calm under pressure and solve problems proactively
• A team-first mindset with a desire to contribute to a mission-driven clinic

Preferred Experience

• Background in hospitality, medical front desk, or concierge customer service
• Knowledge of medical terminology or previous clinical exposure
• Experience with electronic health records (EHR/EMR) or scheduling systems