Front Office Coordinator

About the role

Family Allergy & Asthma, one of the nation's leading allergy and asthma practice groups with more than 100 allergists across nine states, is seeking a Front Office Coordinator. This position is responsible for demonstrating knowledge and application of job duties under the direction of management, respectfully interacting with all levels of staff, and advocating for the quality of life of our patients while maintaining compliance with all applicable laws and regulatory standards.

Responsibilities

• Check patients in and out
• Copy/scan insurance cards
• Take patient photo
• Collect co-pays and deductibles
• Post payments to patient account
• Encourage portal utilization
• Ensure that all required consent forms are signed
• Balance all money collected at the end of day and prepare deposit
• Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
• Enter patient demographics, insurance, and referral information into IMS
• Prepare front desk prior to the start of clinic: confirm benefits on all testing patients, print schedules, unroll phones (if applicable), prepare all paperwork, and check messages
• Scan testing sheets and all other paperwork as needed
• Cancel and reschedule appointments as needed
• Keep up with medical records requests, medical records phone messages and reminders, chart views, and scan old charts into IMS as requested
• Process Allergy Zone purchases
• Responsible for individually assigned front office tasks: reminders and cancellations, failed faxes, send online survey, DOMA calls, returned mail, website appointment requests, insurance needed reminders, night calls, recall cards, adding new referring providers to IMS, recall report, and patient portal responses
• Maintain and follow HIPAA policies and procedures
• Travel to satellite clinics as scheduled

Qualifications

Required

• High School Diploma or equivalent
• Strong computer skills
• Previous customer service experience
• Valid Driver's License required
• Ability to travel to satellite offices, as needed
• Must be a quick learner, organized, and team oriented
• Effective communication skills, including ability to fluently speak and read English
• Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals
• Ability to communicate effectively, verbally and written, with all levels of staff and patients

Preferred

• Prior medical office experience, preferred

Physical demands

• Regularly required to use hands to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear
• Frequently required to stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit
• On average, injection room or clinic staff may be standing or walking 80% of their shift
• Must occasionally lift and/or move up to 30 pounds
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• Specific communication abilities required include the ability to talk and hear in order to converse with others, discern, convey, express oneself, and exchange information

Work environment

• Noise level is usually moderate; lighting is in the standard range
• Employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases and conditions