Front Office Coord I

About the Role

Join our team at Maryland Oncology Hematology! We’re looking for passionate and talented professionals to help coordinate and operate Front Office functions, acting as a liaison with physicians, patients, and other office staff. With 15+ locations across Maryland and DC, we offer a dynamic and supportive environment where you can grow and thrive while making a difference in cancer care.

You will assist in developing and administering office policies and procedures while supporting and adhering to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Responsibilities

• Coordinates office procedures with clinical staff and billing teams to ensure smooth flow of information across departments.
• Participates in the completion of month-end close checklist for all assigned items to meet or exceed corporate timelines.
• Implements and complies with company reimbursement policies and procedures to maximize efficiency.
• Reviews all attorney requests and records to ensure proper authorization and documentation.
• Oversees insurance verification process and patient financial counseling to ensure patients are informed of financial obligations.
• Ensures authorizations are obtained in a timely manner.
• Reviews posting of charges from encounter forms and hospital charges within 24 hours.
• Reviews daily encounter forms for completeness and accuracy, following up with staff as needed.
• Maintains knowledge of current healthcare and billing trends and practices.

Requirements

• High school diploma or equivalent required.
• Minimum three years of medical office experience.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Work may require sitting for long periods, as well as stooping, bending, and stretching for files and supplies.
• Occasionally lifts files or paper weighing up to 30 pounds.
• Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment.
• Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
• Must be able to view and type on computer screens for prolonged periods.

Work Environment

Work is performed in an office environment and involves frequent interaction with staff, patients, and the public.

Pay

The general pay scale for this position is $19.82 - $30.49 per hour. The actual hiring rate depends on factors such as prior work experience, education, job responsibilities, location, and work performance.