Front Office Attendant

We need to output HTML fragment with sections: Use

for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Only include sections when posting has real specific content. We have POSITION SUMMARY (could be About the role). ESSENTIAL FUNCTIONS (Responsibilities). EXPERIENCE/QUALIFICATIONS (Qualifications/Requirements). PHYSICAL REQUIREMENTS (maybe Skills? but it's more about abilities). There's also INDEPENDENT JUDGEMENT (maybe not needed). Full Time Benefits Summary (Benefits). No Pay or Schedule specifics. So we should include sections: About the role (from POSITION SUMMARY), Responsibilities (ESSENTIAL FUNCTIONS), Qualifications (EXPERIENCE/QUALIFICATIONS), Skills (maybe combine physical requirements and abilities? but we need to decide if we have enough content for Skills section. The posting includes physical requirements, reading comprehension, etc. Those could be considered Skills/Requirements. But we already have Qualifications section; we could put physical requirements under Skills. However we must not create thin sections. Let's see: The posting includes "PHYSICAL REQUIREMENTS:" and then list of abilities. That's substantive content. Could be placed under a Skills section. Or we could incorporate into Qualifications. But the instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which to include. We have content for About the role, Responsibilities, Qualifications (experience/qualifications), Skills (physical requirements and abilities), Benefits. No Pay or Schedule. So we will output those sections. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, reasonable accommodations, etc. Also remove duplicated lines. Also remove application instructions (none). Also remove cookie/navigation/legal etc. We need to preserve all substantive information. So we need to include the text from POSITION SUMMARY, ESSENTIAL FUNCTIONS, EXPERIENCE/QUALIFICATIONS, PHYSICAL REQUIREMENTS, INDEPENDENT JUDGEMENT? The independent judgement is maybe not essential but it's substantive. Could be included under Qualifications or maybe a separate section? But we have limited headings; we could add a section "Requirements" maybe for independent judgement? However the instruction says prefer a few substantive sections over many thin ones. So we could combine independent judgement into Qualifications or Responsibilities? It's about supervision; maybe under Qualifications. But we already have Qualifications for experience/qualifications. Could add a paragraph under Qualifications about independent judgement. We must not invent or summarize away detail. So we need to keep the exact sentences? We can keep them as is, but we can format into

or

. Must not lose any substantive info. So we need to include all details from each section. Let's extract: POSITION SUMMARY: "The Front Office Attendant with Big Cedar Lodge is responsible for delivering friendly and professional service while ensuring guest satisfaction when interacting with every guest." ESSENTIAL FUNCTIONS: list of duties: - Greet guests and visitors with a professional, friendly demeanor which may include handling guest registration, room assignments, and payment processing. - Will be offering assistance proactively and ensuring a welcoming environment while ensuring room and resort knowledge, accuracy, and speed in all transactions. - Answer calls promptly and professionally. - Routing calls and messages accurately to appropriate departments or individuals. - Stay updated on company policies and offerings. - Providing guests with accurate information about services, amenities, and local attractions. - Handle guest complaints or concerns with empathy, efficiency, and a high level of confidentiality. - Escalating issues when necessary while maintaining guest satisfaction. - Maintains records, logs, and reports as required. - Manage bookings, reservations, and occasionally cancellations by utilizing the company assigned software with confidence and ability to troubleshoot or escalate issues as needed. - Uphold partnership across the company to streamline communications and seek to understand role impacts. - Hold ownership of the Registration and affiliate desks for cleanliness and brand standards. - All other duties as assigned. EXPERIENCE/QUALIFICATIONS: - Minimum Degree Required: High School Diploma or Equivalent - Preferred Degree: High School Diploma or Equivalent - Years of experience: previous hospitality experience is preferred but not required. PHYSICAL REQUIREMENTS: - Regularly walks, stands, and does computer work. - Occasionally lifts up to 50 lbs. - Seldom/Never sits. - Writing - Communicating effectively in writing as appropriate for the needs of the audience. - Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). - Reading Comprehension - Understanding written sentences and paragraphs in work related documents. - Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. - Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. - Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. - Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem. - The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of Front Office Attendant. The front office attendant will be required to stand for extended periods, frequently lift to 50 pounds and be able to work in all elements of the outdoor environment. The associate must be able to read write, speak, hear, and understand in the English language. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. INDEPENDENT JUDGEMENT: - Performs tasks and duties under direct supervision, using well-defined policies and procedures. - Work is reviewed by supervisor. - Limited opportunity exists for exercising independent judgment and decision making. Full Time Benefits Summary: - Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! - Medical - Dental - Vision - Health Savings Account - Flexible Spending Account - Voluntary benefits - 401k Retirement Savings - Paid holidays - Paid vacation - Paid sick time - Bass Pro Cares Fund - And more! We need to output HTML with sections:

About the role

...

Responsibilities

• ...
...

Qualifications

... maybe include experience/qualifications plus independent judgement?

Could also split into Requirements and Qualifications but we have limited headings. We could use Requirements for experience/qualifications and Qualifications for skills? But we already have Skills heading for physical requirements etc. Let's decide: - About the role: POSITION SUMMARY. - Responsibilities: ESSENTIAL FUNCTIONS. - Qualifications: EXPERIENCE/QUALIFICATIONS + INDEPENDENT JUDGEMENT (maybe as a paragraph). - Skills: PHYSICAL REQUIREMENTS (including writing, basic computer skills, etc.) - Benefits: Full Time Benefits Summary. We must not create Pay or Schedule sections. Now ensure we don't include boilerplate: Remove EEO, reasonable accommodations, etc. Also remove duplicated lines (none). Also remove any mention of "Bass Pro Shops is an equal opportunity employer." etc. Also remove "Reasonable Accommodations Qualified individuals..." etc. Also remove "Big Cedar Lodge" at end? That's just name; maybe keep as part of About the role? It's not substantive? It's just the company name; but it's part of the posting. Might keep but not required. The instruction: preserve ALL substantive information; do not invent or summarize away detail. The company name is substantive? Probably yes but it's minor. However we already have "Big Cedar Lodge" in the POSITION SUMMARY. The final line "Big Cedar Lodge" is just repeating. Could drop as duplicate. We'll drop. Now format. We need to output only HTML fragment, no /, no markdown fences. Let's craft. About the role:

The Front Office Attendant with Big Cedar Lodge is responsible for delivering friendly and professional service while ensuring guest satisfaction when interacting with every guest.

Responsibilities: list each bullet as

. Need to keep the exact phrasing. Ensure we don't lose any. Let's list: - Greet guests and visitors with a professional, friendly demeanor which may include handling guest registration, room assignments, and payment processing. - Will be offering assistance proactively and ensuring a welcoming environment while ensuring room and resort knowledge, accuracy, and speed in all transactions. - Answer calls promptly and professionally. - Routing calls and messages accurately to appropriate departments or individuals. - Stay updated on company policies and offerings. - Providing guests with accurate information about services, amenities, and local attractions. - Handle guest complaints or concerns with empathy, efficiency, and a high level of confidentiality. - Escalating issues when necessary while maintaining guest satisfaction. - Maintains records, logs, and reports as required. - Manage bookings, reservations, and occasionally cancellations by utilizing the company assigned software with confidence and ability to troubleshoot or escalate issues as needed. - Uphold partnership across the company to streamline communications and seek to understand role impacts. - Hold ownership of the Registration and affiliate desks for cleanliness and brand standards. - All other duties as assigned. Note some start with verb forms; keep as is. Qualifications: combine experience/qualifications and independent judgement. We could make a

containing sentences: "Minimum Degree Required: High School Diploma or Equivalent. Preferred Degree: High School Diploma or Equivalent. Years of experience: previous hospitality experience is preferred but not required." Then maybe a second paragraph for independent judgement: "Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making." We could also put them in

but they are not a list of duties; but we could still use

. The instruction: Use

• for any list of duties/requirements/benefits, and

  for prose. So for qualifications we could treat as list of requirements? Might be better as

  • for each requirement. But the instruction says use
    • for any list of duties/requirements/benefits. So we can treat experience/qualifications as a list of requirements. Similarly independent judgement could be list items. Let's do that. Thus Qualifications section:
      • Minimum Degree Required: High School Diploma or Equivalent
      • Preferred Degree: High School Diploma or Equivalent
      • Years of experience: previous hospitality experience is preferred but not required
      • Performs tasks and duties under direct supervision, using well-defined policies and procedures
      • Work is reviewed by supervisor
      • Limited opportunity exists for exercising independent judgment and decision making
      But note we lost some punctuation; but we keep substance. Skills section: Physical requirements etc. This is a list of abilities. Use
      • . List items: - Regularly walks, stands, and does computer work. - Occasionally lifts up to 50 lbs. - Seldom/Never sits. - Writing - Communicating effectively in writing as appropriate for the needs of the audience. - Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers