FRONT OFFICE ASSOCIATE

Job Summary

Essential Duties / Responsibilities

Required Skills / Abilities

Education and Experience

Supervisory Responsibilities

• Greet and welcome patients with a positive and friendly attitude.
• Conduct chart preparations, register new patients, update existing patient records, and verify insurance authorization.
• Schedule and confirm patient appointments, ensuring efficient use of appointment slots.
• Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.
• Collect co-pays, co-insurance, deductibles, or outstanding balances from patients. Prepare payment plans as needed. Reconcile payments at the end of the day and prepare/upload necessary documents.
• Maintain a neat and organized front desk area.
• Cookordinate with medical staff to ensure a smooth patient flow.
• Handle sensitive patient information confidentially.
• Aid with administrative tasks as needed, including generating reports for marketing or patient communication.
• Actively engage in cross-training initiatives to acquire proficiency in various clinic functions.
• Provide coverage for other clinics as needed, demonstrating adaptability and teamwork.
• Collaborate with team members across clinics to maintain a cohesive and supportive work environment.
• Embrace opportunities for continuous learning and skill development to enhance overall clinic efficiency.

Interpersonal skills, including effective communication with patients, families, and other members of the healthcare team.

Time management skills.

Cleanliness and adherence to protocols.

Attention to detail.

Proficient use of Athena EHR or a similar Electronic Health Record (EHR) system.

High School Diploma.

Customer service experience.

Working knowledge of MS Office

Involves sitting, standing, and walking for extended periods of time.

Full range of body motion, including reaching, bending, and stretching.

The ability to lift and carry moderately heavy items, such as boxes of documents or supplies.

Good manual and finger dexterity.

Supervisory Responsibilities: N/A