Front Office Associate

Job Summary

RAYUS now offers DailyPay! Work today, get paid today!

About the role

RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together!

Essential Duties and Responsibilities

• Registration
  • Greet and checks-in patients scheduled for imaging services;
  • Processes payments and copays as needed;
  • Answers phones and handles calls in an efficient and friendly manner;
  • Fields phone calls appropriately for Center Team Members;
  • Acts as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information;
  • Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup;
  • Orders office supplies as needed;
  • Maintains supply of patient information sheets;
  • Pushes patient imaging via electronic interfaces;
  • Completes patient appointment confirmation calls and provides preparation instructions to patients;
  • Fax/scan reports, billing information, and medical release forms as requested.
• Scheduling
  • Arrange transportation, interpreters, and hotel accommodations for patients when appropriate;
  • Enter and submit patient exam orders;
  • Verify patient exam orders match exam schedules;
  • Schedule referrals and ensures proper authorizations are obtained;
  • Schedule walk-in patients;
  • Process requests for image orders and CDs from both the referring physicians and patients;
  • Maintain an up-to-date and accurate database of all current and potential referring physicians.
• Insurance
  • Verify patient's insurance coverage;
  • Pre-certify all patient exams with the patient's insurance company;
  • Obtain insurance authorizations;
  • Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments;
  • Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines.

Requirements

• High School Diploma, or equivalent
• One (1) year of Customer Service experience
• Proficient in using computer systems and typing
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel
• Previous medical office experience
• Medical terminology and office background
• Insurance knowledge
• Bilingual

Qualifications

Required: High School Diploma, or equivalent One (1) year of Customer Service experience Proficient in using computer systems and typing Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel Preferred Previous medical office experience Medical terminology and office background Insurance knowledge Bilingual

Skills

N/A

Benefits

N/A

Pay

N/A

Schedule

N/A

Company Information

• RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients.
• RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
• We bring brilliance to health and wellness.
• Join our team and shine the light on Radiology Services!

Visit our career page to see them all www.rayusradiology.com/careers.

DailyPay implementation is contingent upon initial set-up period.