Front Office Associate

Job Summary

RAYUS now offers DailyPay! Work today, get paid today!

About the role

RAYUS Radiology is looking for a Front Office Associate to join our team. This is a temporary/casual position working various shifts Monday-Friday between the hours of 6:30am-10:30pm; includes Saturday shifts (days), flexible schedule.

Essential Duties and Responsibilities

• Registration
  • Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed
  • Answer phones and handles calls in an efficient and friendly manner
  • Field phone calls appropriately for Center Team Members
  • Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
  • Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
  • Order office supplies as needed
  • Maintain supply of patient information sheets
  • Push patient imaging via electronic interfaces
  • Complete patient appointment confirmation calls and provide preparation instructions to patients
  • Fax/scan reports, billing information, and medical release forms as requested
• Scheduling
  • Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
  • Enter and submit patient exam orders
  • Verify patient exam orders match exam schedules
  • Schedule referrals and ensures proper authorizations are obtained
  • Schedule walk-in patients
  • Process requests for image orders and CDs from both the referring physicians and patients
  • Maintain an up-to-date and accurate database of all current and potential referring physicians
• Insurance
  • Verify patient's insurance coverage
  • Pre-certify all patient exams with the patient's insurance company
  • Obtain insurance authorizations
  • Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
  • Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
• Completes other tasks and projects as assigned

Requirements

• High School Diploma, or equivalent
• One (1) year of Customer Service experience
• Proficient in using computer systems and typing
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel
• Previous medical office experience
• Medical terminology and office background
• Insurance knowledge
• Bilingual

Qualifications

Required: High School Diploma, or equivalent One (1) year of Customer Service experience Proficient in using computer systems and typing Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel Preferred: Previous medical office experience Medical terminology and office background Insurance knowledge Bilingual

Skills

N/A

Benefits

N/A

Pay

The pay range for this position is $16.09 - $23.27 based on direct and relevant experience.

Schedule

This is a temporary/casual position working various shifts Monday-Friday between the hours of 6:30am-10:30pm; includes Saturday shifts (days), flexible schedule.