Front Office Assistant: Therapy Pelvic Health

Primary Duties and Responsibilities

• Greets visitors and answers telephones.
• Collections Copays, closes the Cash Drawer, and prepares Month End deposits.
• Collects initial demographic and clinical patient information and accurately enters into the medical record.
• Compiles and prepares charts.
• Aids in coordinating and executing patient scheduling including confirmations, cancellations, and rescheduling.
• Prompts communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors.
• Maintains accurate information and utilizes various software, including department specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information.
• Ensures the patient chart has all the required paperwork prior to the patient’s procedure.
• Orders patient tests as directed by medical staff during patient stay.
• Assists with clinical staff as needed with patients and family members.
• Maintains patient confidentiality at all times.
• Participates in the continuous quality improvement process.
• Performs other duties as assigned.

Qualifications

• High School Graduate or equivalent education and experience required.
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required.
• Clerical experience to include filing, calculator, and telephone skills required.
• Typing skills of minimum 35 WPM required.
• Minimum one (1) years’ medical front office or equivalent administrative experience required.
• Working knowledge of medical terminology, anatomy required.
• Two years' (2) medical front office experience preferred.
• Experience within an acute healthcare system environment preferred.
• Knowledge of healthcare database systems preferred.
• Understanding of insurance procedures preferred.
• Bachelor’s degree in healthcare-related field preferred.

About Us

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year. For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy. Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes. Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California. To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.