Front Desk Receptionist - Physical Therapy

Job Summary

The Physical Therapy Front Desk Receptionist greets, instructs, directs and schedules patients and visitors. This individual verifies insurance benefit for all PT/OT appointments and ensures all visits are properly authorized. This individual serves as liaison between patient and PT/OT Staff.

Key Accountabilities

• Increased patient satisfaction
• Co-pay collection
• Referral capture
• Time stamping accuracy
• Accuracy in demographic and insurance capture
• Time management (attendance and overtime)
• Chart prep for insurance
• Co-pay and referral
• Cross training to assist in other areas

Essential Duties

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates demographic and insurance information in eCW.
• Update the eCW system on patients’ arrival and referral information.
• Utilizes eCW to enter co-payments and notes to the Business Office.
• Checks out and makes patient follow-up appointment with Physical Therapy Provider.
• Handles direct scheduling duties for physical therapists to include incoming patient calls and overall schedule management to maximize clinic and therapist flow including time off.
• Verifies and documents physical therapy and/or DME/splint benefits for all new incoming patients.
• Serves as liaison between patient and PT/OT Staff.

Minimum Requirements

• High School diploma or GED minimum education requirement.
• Minimum of one years' experience in medical office environment.
• Computer skills including, but not limited to, MS Office.
• Knowledge of business office procedures & medical terminology preferred.

Pay Range

$16.00/hr - $22.00/hr

Our Commitment to Employees

Rothman Orthopaedics is committed to providing a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Career Opportunities

Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.

Covid-19 Policy

As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.