Front Desk Medical Receptionist

Job Duties & Essential Functions

• Perform all necessary receptionist duties including answering, screening, and routing of phone calls.
• Take appropriate messages and ensure the proper delivery of those messages.
• Be polite and courteous at all times.
• Assess telephone calls, including determining urgency of calls and referring urgent medical queries to physician or nurse immediately.
• Maintain clean and organized reception area.
• Utilize Electronic Medical Record (EMR) and/or other systems for check-in/check-out processes including verifying patient demographics, insurance information, obtaining patient signatures on applicable patient forms, and having the patient complete any paperwork associated with the visit.
• Enter/scan patient data into the EMR.
• Collect any necessary payments and process accordingly.
• Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicating with other staff and/or patients as necessary.
• Schedule patient appointments and remind the patients of any necessary documentation that may be required for their appointment.
• Schedule any services or procedures as needed.
• Obtain/retrieve referrals/authorizations/eligibility verification that may be required.
• Telephone patients if there is a change in the physician’s schedule and/or if the patient’s appointment needs to be rescheduled.
• Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising office manager of items needed.
• Ensure HIPAA guidelines are followed at all times.
• Provide additional coverage for night hours and weekend, as needed.

Required Education & Qualifications

• A high school diploma/GED.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills and friendly telephone etiquette.

Preferred Qualifications

• Graduate of an accredited Medical Office Administration program.
• 6 months experience working as a Medical Receptionist in a high volume physician practice.
• 1 year of clerical experience.
• Proficient in using an EMR and a practice management system.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• This position is largely sedentary and requires the employee to remain stationary for a majority of the day.

Summary

The medical receptionist will assist the department with coordination of the daily operations of the front desk, and other duties to ensure efficient work flow and patient care.

Compensation

• Compensation ranges from USD $19.78 to USD $24.72 hourly.
• Our compensation philosophy aims to provide marketable compensation programs and to compensate employees based on relevant experience and education.
• Individual compensation discussions begin during the hiring process and may occur during job review and promotional opportunities.
• Salaries vary depending on experience, education and current market for the position.
• Human Resources determines the external and internal equitable salary for each employee.

Benefits

No specific benefits are mentioned in the job posting.

Pay

Pay Range: USD $19.78 - $24.72 per hour.

Schedule

Schedule: Full time, days/weekends, and evenings as needed.

Qualifications

Qualifications: High School diploma/GED, strong organizational and communication skills, excellent typing skills, and friendly telephone etiquette. Preferred qualifications include a graduate of an accredited Medical Office Administration program, 6 months experience working as a Medical Receptionist in a high volume physician practice, 1 year of clerical experience, and proficiency in using an EMR and a practice management system.

Physical Demands

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is largely sedentary and requires the employee to remain stationary for a majority of the day. Any additional physical demands will be outlined and provided by management.

EEO Statement

CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.