Front Office Assistant/Registrar- Cardiology Tuscaloosa

About the role

Manages the appointment schedule and ensures all required administrative duties are completed for patient care. Coordinates the operations of the front office to ensure patient information is entered timely and accurately.

Responsibilities

• Greet incoming patients and obtain necessary information for patients including verification of insurance information.
• Answer incoming phone calls and assist callers or route to appropriate personnel.
• Obtain required prior authorizations and referrals prior to visit/surgery date to ensure proper reimbursement.
• Retrieve and organize patient files, laboratory reports, radiology reports, and additional records or any other sources of patient information/documents, etc.
• Collect co-pays, deductibles, and patient balances at time of service as required.
• Schedule clinic appointments, exams, and surgeries as needed and per physician direction to include obtaining the proper authorizations.
• Scan records and forms into the EMR as required.
• Contact patients for non-scheduled and missed appointments.
• Communicate directly with the referring providers regarding those patients with missed appointments.
• Schedule appointments, exams, and tests as directed by medical staff, provide information regarding preparation for tests as needed.
• Prepare and batch deposits from patient cash and check payments. Obtain and send all necessary information to billing agency including payments and receipts.
• Routine reconcile petty cash drawer and report variances as identified.
• Aid the physicians with administrative needs.
• Aid the Manager with purchase of office and medical supplies within approved budgets.
• Maintain patient privacy in all matters including written medical records and computer records.
• Perform compliance requirements as outlined in the Employee Handbook.
• Maintain performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Identify and reduce unsafe practices that may result in harm to patients, visitors and employees.
• Reduce risks and hazards to promote safety for patients, visitors and employees.
• Establish effective working relationships with medical staff and co-workers.
• Maintain patient confidentiality.
• Read, write legibly, speak, and comprehend English.

Requirements

• High school diploma or GED.
• At least two years’ experience in a health care setting preferred.
• Ability to operate basic office equipment.
• Attention to detail and ability to work with frequent interruptions.
• Excellent verbal communication skills to interact with patients and other visitors.
• Ability to establish effective working relationships with medical staff and co-workers.
• Ability to maintain patient confidentiality.

Qualifications

• Ability to perform the duties with or without reasonable accommodation.