Front Office Assistant/Registrar- Cardiology Clinic Tuscaloosa

Responsibilities

• Manage the appointment schedule and complete all required administrative duties for patient care.
• Coordinate front office operations to ensure timely and accurate entry of patient information.
• Greet incoming patients and obtain necessary information, including verification of insurance details.
• Answer incoming phone calls, assist callers, or route calls to appropriate personnel.
• Obtain required prior authorizations and referrals before visit or surgery dates to ensure proper reimbursement.
• Retrieve and organize patient files, laboratory reports, radiology reports, and other patient records.
• Collect co-pays, deductibles, and patient balances at the time of service as required.
• Schedule clinic appointments, exams, and surgeries per physician direction, including obtaining proper authorizations.
• Scan records and forms into the Electronic Medical Record (EMR) as required.
• Contact patients regarding non-scheduled and missed appointments.
• Communicate with referring providers about patients with missed appointments.
• Schedule appointments, exams, and tests as directed by medical staff, and provide preparation information as needed.
• Prepare and batch deposits from patient cash and check payments.
• Send necessary information to the billing agency, including payments and receipts.
• Reconcile petty cash drawer and report variances as identified.
• Assist physicians with administrative needs.
• Assist the Manager with purchasing office and medical supplies within approved budgets.
• Maintain patient privacy in all matters, including written and computer records.
• Adhere to DCH Standards, including performance, patient and employee satisfaction, and financial standards.
• Perform compliance requirements as outlined in the Employee Handbook.
• Adhere to DCH Behavioral Standards, fostering positive relationships with patients, families, coworkers, and colleagues.
• Perform essential job functions safely to ensure the well-being of patients, visitors, and employees.
• Identify and reduce unsafe practices to minimize risks and hazards.
• Use electronic mail, time and attendance software, learning management software, and intranet.
• Adhere to all DCH Health System policies and procedures.

Requirements

• High school diploma or GED.
• At least two years’ experience in a healthcare setting preferred.
• Ability to operate basic office equipment.
• Attention to detail and ability to work with frequent interruptions.
• Excellent verbal communication skills for interacting with patients and visitors.
• Ability to establish effective working relationships with medical staff and coworkers.
• Ability to maintain patient confidentiality.
• Must be able to read, write legibly, speak, and comprehend English.

Working Conditions

• Requires manual dexterity.
• Primarily an office setting with mostly sitting, some standing, reaching, bending, and stooping.
• Occasionally requires lifting up to 40 pounds from floor to shoulder level; may require use of a footstool.
• Possible exposure to human body fluids, disease, infection, lab chemicals, and hazardous materials.
• Involves contact with coworkers, physicians, and patients via face-to-face interactions, email, or phone.
• Physical presence onsite is essential.
• Hearing and vision must be normal or corrected to within normal range.
• Able to perform duties with or without reasonable accommodation.