Front Office Assistant - Erie, PA

About the role

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia.

Responsibilities

• Provide excellent customer service checking in patients, receiving payments, and assisting in daily operations.
• Maintain a friendly, professional attitude towards patients, offering a “white glove” experience.
• Guide new patients through their intake process to provide an exceptional experience.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff to coordinate intakes.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Requirements

• High School Diploma or GED (minimum).
• Customer service experience in a fast‑paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived addiction experience is a plus.

Schedule

The primary location for this position is Erie, PA, with possible travel to Bradford, Warren, and Meadville. A flexible work schedule including some weekends is required.

• Saturday: 8:00 AM – 4:30 PM
• Sunday: 7:00 AM – 1:30 PM
• Monday: 7:00 AM – 2:30 PM
• Tuesday: 7:30 AM – 3:00 PM
• Wednesday: 7:30 AM – 3:00 PM
• Thursday: 8:00 AM – 5:30 PM
• Friday: 7:00 AM – 1:00 PM

Benefits

• Daily impact on many lives.
• Excellent training for those new to the field.
• Mileage reimbursement (if applicable) – Crossroads matches the current IRS mileage reimbursement rate.
• Community events promoting belonging and education (community cook‑outs, fairs related to addiction treatment and outreach, parades, addiction awareness for schools, holiday events).
• Opportunity to save lives every day.
• Benefits package: Medical, Dental, and Vision Insurance.
• Paid Time Off (PTO).
• Variety of 401(k) options including a match program with no vesting period.
• Annual Continuing Education Allowance (in related field).
• Life Insurance.
• Short/Long Term Disability.