Front Office Assistant - Digestive Health Institute

About the Role

Orlando Health Digestive Health Institute is an international destination for care, offering comprehensive and coordinated services to evaluate, diagnose, and treat a wide range of conditions affecting the digestive tract and gastrointestinal organs. The institute brings internationally recognized digestive disease care to a new state-of-the-art facility in downtown Orlando and several satellite sites within the Orlando Health system.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice-specific scheduling protocols and patient preference, including obtaining required pre-certification and authorization for office visits when needed.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department-specific policies and procedures.
• Adheres and ensures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in the use of office equipment and technology, and answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights, and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.
• Provides support to physicians, advanced practice providers, and operational leadership by developing and coordinating provider assignments to ensure optimal coverage.

Requirements

• High School graduate or equivalent.
• Six (6) months of experience in a clerical office, general business, and/or customer service setting.

Benefits

Orlando Health is committed to providing benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. Benefits begin on day one and offer flexibility wherever possible.