Front Office Assistant - Behavioral Health

Position Summary

The Front Office Assistant position provides direct customer service to patients. Duties include but are not limited to check-In and check-out of patients via EPM, verifying insurance eligibility, providing cashier services, scheduling and confirming patient appointments, answering incoming phone calls, and performing all clerical activities, office supply maintenance, and scanning of medical records.

Qualifications

• High school diploma or GED from an accredited institution
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
• Proficient mathematical skills for use in a healthcare setting
• Basic computer proficiency to include Windows, MS Office, and internet
• Ability to problem solve in situations both independently or with support from team and/or leadership
• Able to multi-task and work effectively in a high-stress and fast-moving environment

Expectations

Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.

Our Core Values

• Inclusion
• Nurture Service
• Purposeful
• Integrity
• Resilient
• Engaged

Position Responsibilities

• Greet all patients and offers assistance with questions, or directs them to appropriate person or location
• Responsible for answering the phone, greeting callers, establishing the reason for call and resolving issues or referring to appropriate person
• Maintain and distribute patient documentation in an organized manner
• Accurately enter all patient demographics and all other required information into practice management system
• Obtain patient registration information and enter into computer system
• Identify financial status of patients regarding sliding fee scale, insurance or discounts. Refers to eligibility as needed. Verify third party payer coverage and billing information - insurance, etc.
• Prepare and balance individual financial daily batch for processing. Accurate handling of cash drawer and daily receipts
• Schedule patient appointments for medical providers via the computerized PM
• Scan documents into electronic health record
• Knowledge of and participate in Adelante UDS measures, meaningful use metrics and other quality initiatives by assisting with audits and other data collection
• Educates patients regarding services such as the Integrated care model, Patient Portal, and other specialty service lines within our organization and helps them navigate access to these services

Nonessential Skills and Experience

• Ability to communicate in more than one language
• Electronic Health Record experience
• One year of front desk or customer service experience

Additional Duties and Responsibilities

Other duties as assigned

Performed duties cross functionally across all departments and with all medical providers

Travel to other health centers to meet operational need for provider and patient care coverage

Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT)

Physical Demands and Work Environment

• While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions.
• The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.