Behavioral Health Front Office Associate

About the role

This role serves as a primary point of contact for patients, families and interdisciplinary care teams, ensuring a welcoming, confidential, and trauma-informed patient experience. Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient referrals.

Responsibilities

• Register all patients by updating data when necessary.
• Assess and confirm patient payment source.
• Collect all fees due from patients in accordance with company policy.
• Maintain efficient flow of patients to the prospective departments.
• Reconcile cash to the audit report at the end of each workday.
• Inform patients to bring picture identification, insurance card, and co-payment if required and arrive 30 minutes prior to the scheduled appointment time as well as inform and document the requirements for self-pay patients in computer system at the time appointment is scheduled.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Greets and directs patients, salespeople, and visitors.
• Registers patients by verifying that patient's record is up to date and accurate.
• Makes appropriate changes in computer system.
• Prepares all billings in computerized system for processing by finance change to properly exit patient by keying encounters and collecting additional fees as necessary.
• Reschedule cancelled appointments due to changes in the provider schedule and appropriately document how patient was notified.

Requirements

This job has no supervisory responsibilities.

Qualifications

• To perform this job successfully, an individual should demonstrate the following competencies: Problem Solving, Project Management, Technical Skills, Customer Service, Interpersonal Skills, Oral Communication, Written Communication, Teamwork, Diversity, Ethics, Organizational Support, Strategic Thinking, Motivation, Planning/Organizing, Professionalism, Quality, Quantity, Safety and Security, Adaptability, Attendance/Punctuality, Initiative, Innovation.
• To perform this job successfully, an individual should have knowledge of Word Processing software.
• Education And/or Experience: High School Diploma or 2 years of customer service experience. Associate's degree (A. A.) preferred. Healthcare or behavioral health experience a plus. Must enjoy working with the public. Ability to handle problems involving patients and maintain a customer-oriented attitude. Must be experienced with personal computers and have the willingness to learn new software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The noise level in the work environment is usually moderate.