Front Office Agent (Part Time)

Organization: Hyatt House Charlotte/Center City

About the role

Front Office associates handle the guest registration process and communicate hotel services and promotions. This highly visible role involves casual conversation and directly impacts the guest experience, including processing payments and responding to guest inquiries. You'll be the face of Hyatt as a Front Office Associate.

Responsibilities

• Process guest registration and check‑in/check‑out
• Communicate hotel services, promotions, and amenities
• Process various forms of payment
• Respond to guest inquiries and requests
• Perform other duties as needed to support front desk operations

Qualifications

• True desire to satisfy the needs of others in a fast‑paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Previous customer service or hotel experience preferred

Benefits

• Free room nights
• Discounted and Friends & Family room rates
• Medical, prescription, dental, and vision insurance
• 401K with company match
• Paid vacation, sick days, new child leave, and personal day
• Paid family bonding time and adoption assistance
• Tuition reimbursement
• Employee stock purchase plan
• Discounts at various retailers (Apple, AT&T, Verizon, Headspace, and many more)

Schedule

Part‑time position requiring weekend availability.