Front Office Agent | Benefits Include: Tuition Reimbursement, Free Room Nights and MANY MORE

At Hyatt, we believe in the power of belonging—of making people feel at home wherever they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, opportunities are yours to shape, and your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job—it's a career for people who care.

Our downtown Miami hotel is next to Brickell, one of the trendiest neighborhoods. Our iconic towers overlook the Miami River, and our ideal downtown location puts you steps from the Miami Riverwalk, Bayfront Park, and close to the Port of Miami and the Kaseya Center (formerly FTX Arena). For shopping, our hotel is near Brickell City Center. Explore nearby attractions like Little Havana or tour the Frost Museum of Science.

About the role

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives the opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Front Office Associate.

Responsibilities

• Manage the guest registration process and communicate hotel services and promotions
• Engage in casual conversation to enhance the guest experience
• Process forms of payment and respond to guest inquiries

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Must be able to work a flexible schedule, including AM or PM shifts, holidays, and weekends

Benefits

• Free room nights, discounted, and Friends & Family room rates
• Medical, prescription, dental, and vision insurance
• 401K with company match
• Paid vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers—Apple, AT&T, Verizon, Headspace, and many more