Front Office Agent | Benefits Include: Paid Vacation, Free Room Nights, and MANY MORE!

Key Responsibilities

• Greet guests warmly and professionally; provide efficient and accurate check-in and check-out services.
• Register guests, assign rooms, verify payment methods, and issue room keys in accordance with Hyatt policies.
• Respond to guest inquiries, special requests, and service needs promptly and courteously.
• Handle guest concerns and service recovery opportunities with empathy and professionalism; escalate issues as needed.
• Maintain accurate guest profiles, reservations, and billing information in the property management system.
• Balance cash, credit, and folio transactions accurately at the end of each shift.
• Coincide with Housekeeping, Engineering, Bell/Door, and Concierge teams to ensure room readiness and guest satisfaction.
• Promote hotel amenities, services, and local attractions to enhance the guest experience.
• Follow all safety, security, and privacy policies, including guest data protection and cash-handling procedures.
• Maintain a clean, organized, and professional front desk area at all times.
• Support group arrivals, VIP guests, and special events as assigned.
• Adhere to Hyatt grooming standards and service behaviors.

Qualifications

• A guest-focused mindset with a passion for service excellence.
• Strong customer service and communications skills.
• Strong attention to detail and organization skills.
• Ability to stand for extended periods and multitask in a fast-paced environment.
• Must be able to work a flexible schedule, AM or PM shifts, weekends, and holidays.
• Proficient in basic computer skills.
• Previous hotel front desk or hospitality experience is preferred.

Pay

$36.07-$37.50 per hour.

Schedule

This is an hourly position.

Benefits

• Free Room Nights
• Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid vacation, sick days, and holidays
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more