Front Office Agent | Benefits Include: Paid Vacation, Free Room Nights, and MANY MORE!

Key Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check guests in and out efficiently, following hotel procedures.
• Process payments, verify billing information, and handle cash and credit transactions.
• Manage reservations and room assignments using the hotel’s property management system.
• Respond to guest inquiries, requests, and complaints promptly and courteously.
• Cook up coordination with housekeeping and other departments to ensure timely service.
• Provide information about hotel services, amenities, and local attractions.
• Handle phone calls, emails, and messages professionally.
• Maintain accurate records and reports related to guest stays and front desk operations.
• Uphold the hotel’s standards of cleanliness, appearance, and hospitality.

Qualifications

• A high school diploma or equivalent (an associate or bachelor’s degree in hospitality is a plus).
• Previous experience in customer service or front desk is preferred.
• Strong communication and interpersonal skills.
• A professional appearance and demeanor.
• Proficiency in hotel management software (e.g., Opera, PMS) is a plus.
• The ability to multitask and remain calm under pressure.
• A flexible schedule, including availability on weekends, holidays, and evenings.
• The ability to stand for long periods of time.