Front Office Agent

About the role

The Front Offices at Starwood Hotels are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.

Responsibilities

• Ensure every guest’s experience is relaxing and effortless—both at arrival and departure and throughout the stay.
• Meet and greet guests with warmth and professionalism.
• Handle check-in and check-out procedures efficiently.
• Provide excellent customer service, addressing guest needs and concerns promptly.
• Manage room reservations and make recommendations based on guest preferences.
• Operate within a 24-hour operation, being flexible and adaptable to changing schedules.

Requirements

• Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker, and detail-oriented.

Qualifications

• Positive attitude and ability to work in a fast-paced environment.
• Strong communication skills, both verbal and written.
• Basic computer literacy, including proficiency in Microsoft Office.
• Knowledge of hotel operations and procedures.

Skills

• Excellent interpersonal and communication skills.
• Attention to detail and organizational abilities.
• Ability to handle multiple tasks simultaneously.
• Flexibility and adaptability to a 24-hour operation.

Benefits

• Opportunities for professional growth and development.
• Competitive compensation package, including a starting rate of $35 per hour.
• Health insurance benefits.
• Flexible schedule options.
• Employee discounts on hotel stays.

Pay

• $35 per hour

Schedule

• Flexible schedule to accommodate a 24-hour operation.

Starwood Hotels

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.

Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

We are an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.

If you require any special accommodations, please visit People Operations.