Front Office Agent

About the role

The Front Offices at Starwood Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.

Responsibilities

• Ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay.
• Meet and greet guests with warmth and professionalism.
• Handle guest inquiries and requests efficiently.
• Manage check-in and check-out processes effectively.
• Provide excellent service and go above and beyond to exceed guest expectations.
• Operate within a 24-hour schedule, demonstrating flexibility and adaptability.

Requirements

• Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service.
• A team player, hard worker, multi-tasker, and detail-oriented.

Qualifications

• Positive attitude and strong interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to work independently and as part of a team.
• Knowledge of hotel operations and procedures.

Skills

• Customer service skills.
• Attention to detail.
• Flexibility and adaptability.
• Effective time management.

Benefits

• Competitive compensation package.
• Opportunities for professional growth and development.
• Flexible work schedule.
• Health and wellness programs.
• Employee discounts on hotel stays.

Pay

Compensation is commensurate with experience.

Schedule

Hours vary based on shift requirements.

Starwood Hotels

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.

Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

We are an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.