Front Office Agent

About the role

InterContinental The Clement Monterey is seeking an energetic, service-focused, and professional Front Office Agent to join their team. This role is crucial in creating memorable guest experiences from arrival through departure.

Responsibilities

• Welcome guests with warm and personalized service
• Perform guest check-ins and check-outs efficiently
• Answer phones and assist guests with reservations, directions, recommendations, and hotel information
• Handle guest requests and resolve concerns professionally
• Promote hotel amenities and services to enhance the guest experience
• Accurately handle cash, credit card transactions, and billing procedures
• Communicate effectively with all hotel departments to ensure seamless guest service
• Maintain professionalism and brand standards at all times

Qualifications

• Minimum 1 year of customer service experience in hospitality or a related field preferred
• Prior hotel experience is a plus
• Strong communication and interpersonal skills
• Comfortable using computers, email, and hotel systems
• Ability to multitask and remain composed in a fast-paced environment
• Flexible schedule availability, including weekends and holidays
• Bilingual candidates are encouraged to apply