Front of House Team Member

About the role

At Mighty Quinn’s, a Wonder restaurant, we are passionate about delivering exceptional food and hospitality. As a Front of House (FOH) Team Member, you’ll play an essential role in creating an outstanding guest experience while delivering friendly, efficient service. Every FOH Team Member is cross-trained across multiple stations, including cutter, sides, cashier and expeditor, to ensure operational excellence and provide the best possible experience for every guest. Whether you’re looking to develop your hospitality skills, grow your career in restaurant operations, or become part of a fast-paced team, this is the place for you.

Training pay rate: $17.00 per hour for a 4-week period. After training, pay rate is $16.00 per hour plus tips. Position is located at MQ Clifton BBQ and available in both full-time and part-time.

Responsibilities

All employees will be expected to fully and satisfactorily complete all applicable shift duties, as listed below.

• Set up the line and prepare it for service
• Engage in direct customer service to ensure accurate, timely preparation of food orders
• Facilitate customer purchases by issuing register transactions and processing payments by cash and credit card
• Clean and maintain cleanliness of the Mighty Quinn’s dining room
• Complete the breakdown and cleaning of the line, including all service line equipment
• Perform any and all other tasks customarily required of a FOH food service employee
• Maintain a willing attitude to go above and beyond in order to please all guests
• Work well with co-workers in a way that builds effective team spirit

Opening Duties

• Remove all chairs from the tables
• Ensure all tables are clean, and chairs are neatly arranged
• Fill BBQ Growlers and place on all tables (one bottle for every 4 chairs)
• Ensure garbage receptacles are clean and empty, and stainless tops are in place
• Clean all glass: doors, windows, and sneeze guard
• Ensure the cleanliness of the back wall outside of the kitchen door near the bathrooms
• Ensure bathrooms are clean and stocked properly
• Fill soda machine with ice
• Set up Soda Station and Beer Taps
• Brew Tea: 5 tea bags per brew
• Turn on Hot and Cold Holding Tables and set up accordingly
• Stock sides lowboy and make back-ups for the day
• Set up sani-buckets
• Fill cabinet underneath beer taps with folded napkins
• Set up Kitchen, including 2 oz. cups and lids
• Stock bottles of wine and wine cups
• Ensure fry cups are ready for calling near the kitchen window
• Stock all paper goods, containers, utensils, etc. on the line and register, including back-ups
• Set up simple syrup for iced tea
• Set up trays, including backups, and prepare paper liners for the day
• Stock extra serving utensils in case the ones on the line get dirty

Throughout the Shift

• Provide accurate, friendly, and efficient customer service
• Communicate orders to BOH team members clearly and concisely
• Perform all POS functions, including cash handling, with confidence and accuracy
• Answer any questions customers may have
• Handle stressful and challenging situations with patience and professionalism
• Communicate openly with team members and Line Leaders regarding any questions or challenges

Closing Duties

• Put chairs up on tables
• Sweep floors including front vestibule and wood room
• Mop restaurant floor with blue mop
• Empty and replace garbage cans, clean stainless tops with hot soapy water, and sanitize
• Bring all dirty trays to washer
• Fully clean glass: doors, windows, sneeze guards, etc.
• Restock entire line and register area as well as back-ups underneath
• Clean kitchen window door and surrounding walls with hot soapy water and sanitize
• Clean drink cooler with hot soapy water and sanitize, including glass, handles, sides, and bottom for spills
• Restock drink cooler for the following day
• Wrap leftover ketchup and leave in fridge for next day; send holder and pump to dishwasher
• Remove/melt extra ice from soda machine and soak nozzles overnight in hot water
• Remove back grate, drain, and bring to dishwasher
• Fully clean soda machine, including metal taps and sides; wrap taps with saran
• Clean back-up fridge inside and out, including handles; restock for the following day
• Make back-ups for next day
• Put all sides in clean pans, wrap, date, and refrigerate
• Fully clean all stainless surfaces
• Remove grates from drains and clean; clean drains with hot soapy water, pour bleach water down drains, and wipe down with sanitizer
• Clean hand sinks with hot soapy water and pour bleach water down drain; fill c-folds
• Wipe iPad screens with wet nap to remove grease
• Clean wall and ledge of window near the smoker behind the cutting station
• Bring towels to back when everything is finished

Every team member is responsible for these duties before, during, and after their shift. Line Leaders should be involved as required. Customers come first, so if any employee sees something that needs to be done but can’t get to it, inform a Line Leader.

Qualifications

• 6+ months of experience in a fast-paced kitchen or customer-facing role
• Ability to work with speed, accuracy, and strong attention to detail
• Solid organization, clear verbal communication, and ability to follow directions
• Team-oriented with basic knowledge of food safety and sanitation practices
• Willingness to learn multiple stations and cross-train

Requirements

• Must be 18 years old and legally authorized to work in the US
• Must be able to lift 50 pounds
• Must be able to stand for a full shift while working
• Ability to frequently bend, stoop, kneel, crouch, reach, and lift
• Must have weekend availability
• Food Handler Certification (or willingness to obtain) if required by State, County, or Local Health Departments

Benefits

• Employee Discount
• Paid time off (PTO)
• 1.5x Pay on Company Holidays
• Medical, Dental, and Vision Insurance
• 100% Employer-Paid Life Insurance
• 401(k) Retirement Plan
• Employer Health Savings Account (HSA) Match
• Employee Stock
• Real opportunities to grow into a Line Leader role
• Be part of a fast-growing, stable company with new opportunities opening every week

Note: Some benefits vary by state and depend on the number of hours you work.