Front Of House Team Member

Our mission is to put people at the heart of everything we do. Our values include genuine hospitality, employee development, growth and profitability, operational excellence, products and safety, and community involvement.

About the role

The FOH (Front of House) Team Member position is responsible for four separate functional areas: counter service, drive-through order taking, drink order taking, and drive-through window service. This role involves taking orders, processing payments, and preparing drinks according to recipes and company procedures.

Responsibilities

• Drive Through Order Taker (Outdoor)
  • Takes orders accurately and processes credit card payments in the drive-thru line
  • Understands the menu and answers guest questions, troubleshooting basic concerns
  • Uses a tablet to place orders accurately using Point of Sale (POS) software
  • Communicates effectively with other team members
  • Understands and executes company guidelines for timeliness and accuracy
• Counter Service
  • Takes orders accurately and processes credit card and cash payments
  • Understands the menu, answers guest questions, and troubleshoots basic concerns
  • Delivers guest orders to the appropriate table in a timely manner
  • Assists in cleaning the dining room as assigned
  • Uses a POS system to place orders accurately
  • Understands and executes company guidelines for timeliness and accuracy
• Drive Thru Window (Indoors)
  • Delivers guest orders and processes cash and credit card payments at the drive-thru window
  • Understands the menu, answers guest questions, and troubleshoots basic concerns
  • Confirms order accuracy and quality before delivering to guests
  • Understands and executes company guidelines for timeliness and accuracy
• Drinks/Shakes Preparation
  • Prepares drinks and milkshakes according to company recipes and specifications
  • Reads and uses an order screen
  • Understands and executes company guidelines for timeliness and accuracy
• All Positions
  • Communicates effectively with guests and provides excellent customer service
  • Adheres to back door security policies at all times
  • Understands teamwork and assists other positions throughout the shift
  • Maintains proper dress code and hygiene standards at all times
  • Maintains proper cleaning and sanitation standards at all times
  • Properly breaks down and cleans equipment at the end of the shift
  • Ability to have fun at work

Requirements

• Accountability – Ability to accept responsibility and account for actions
• Oral communication – Ability to communicate effectively with others using spoken word
• Written communication – Ability to communicate clearly and concisely in writing
• Ethical – Ability to demonstrate and conform to a set of values and accepted standards
• Honesty/Integrity – Ability to be truthful and seen as credible in the workplace
• Time management – Ability to organize and complete work within given deadlines
• Working under pressure – Ability to complete assigned tasks under stressful situations

Skills

• Strong communication skills
• Ability to multitask
• Ability to read and follow a recipe
• Exhibits excellent teamwork
• Ability to read tickets and communicate with others
• Speed and accuracy are a must

Physical Demands

• Stand: Constantly
• Walk: Frequently
• Sit: Occasionally
• Handling: Constantly
• Reach Outward: Constantly
• Reach Above Shoulder: Constantly
• Climb: Occasionally
• Crawl: Occasionally
• Squat or Kneel: Occasionally
• Bend: Frequently
• Lift/Carry:
  • 10 lbs or less: Frequently
  • 11-20 lbs: Frequently
  • 21-50 lbs: Frequently
  • 51-100 lbs: Occasionally
  • Over 100 lbs: Not Applicable
• Push/Pull:
  • 12 lbs or less: Frequently
  • 13-25 lbs: Occasionally
  • 26-40 lbs: Not Applicable
  • 41-100 lbs: Not Applicable

Work Environment

A restaurant environment.

Pay

$9.00 - $15.50 per hour.