Front of House Supervisor

About the role

Provide leadership and guidance to team members to achieve performance targets. Collaborate with other departments to ensure seamless workflow and quality service delivery. Promote a positive and inclusive team culture, fostering associate engagement and development.

Responsibilities

• Monitor and evaluate team performance, providing regular feedback and coaching
• Identify and resolve operational issues and guest concerns promptly
• Ensure compliance with company policies, procedures, and safety standards
• Prepare and present regular reports on team performance and key metrics
• Perform other operational duties as assigned by your manager

Requirements

• High school diploma or equivalent work experience
• Proven experience in a leadership or supervisory role
• Excellent communication, interpersonal, and problem-solving skills
• Strong organizational and time-management abilities
• Ability to motivate and inspire a diverse team to achieve goals
• Proficiency in relevant software and tools
• Knowledge of industry-specific regulations and best practices
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs

Benefits

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) team member match, free mental well-being platform – and that's just for starters for those who qualify