Front of House Staff

About the role

The Front of House Staff ensures smooth operation of events such as concerts, sporting events, and other public gatherings. Their primary responsibility is to greet and assist guests, check tickets, and maintain a safe and enjoyable environment.

Responsibilities

• Enthusiastically greet guests and provide event and venue information.
• Escort guests to their sections/seats, typically in low light settings.
• Enforce facility policies (i.e., no smoking, no re-entry) by monitoring stairs and sections.
• Proactively approach guests that may have a question, difficulty, or complaint.
• Creatively resolve guests' troubles up to the level where intervention by a supervisor is required.
• Identify and respond to emergencies by contacting a supervisor.
• Remain calm and direct guests to the designated area of safety in the event of an emergency.

Qualifications

• Must be 18 years of age or older.
• High school degree or equivalent is required.
• Strong customer service skills.
• Experience in handling conflict in a friendly and effective manner.
• Ability to read and understand English.
• Effective communication skills.
• Ability to follow directions and effectively perform the work.
• Ability to stand and walk for long periods of time during events.
• Ability to maneuver frequent flights of stairs.