Front of House: Omaha

Summary/Objective

Our Front of House team is accountable for providing amazing experiences for our guests through what we call Relentless Hospitality. If you are excited about creating this culture with a great group of people, we encourage you to apply.

Big Grove Hospitality Standards

• Do what it takes to be successful in our culture, standards, and values.
• Assist teammates by stepping out of primary duties when necessary to enrich the life next to you.
• Empower yourself to deliver Relentless Hospitality by treating every guest and team problem as an opportunity to make a LASTing connection (Listen, Acknowledge, Solve, Thank).
• Focus attention on each person within 20 feet: smile, make eye contact, and acknowledge within 10 feet; greet within 5 feet (5/10/20 rule).
• Act as the greatest host of the greatest house party: say hi, bye, and thank you until it’s weird.
• Communicate what you can do, not what you can’t.
• Take pride and responsibility for your professional appearance, language, behavior, and maintaining a safe, clean, and beautiful environment.
• Take charitable actions to ensure guests and teammates remain valued, even when they may not be right.
• Prepare properly to deliver gold medal work (Preparation + GSD = Gold).
• View problems as opportunities and work together to solve them (Waves crush you, unless we surf together).
• Create connections to give, take, and share directions (ABCD: Always Be Collecting, Creating, and Connecting the Dots).

Front of House Roles

Front of House employees are hired to learn all aspects of running a successful service and may have more than one primary role. Roles include:

• Bartender
• Server
• Host
• Merch Utility
• Shift Manager
• Runner

Specific role opportunities are based on experience, knowledge, and core value competencies.

Core Values

Big Grove hires and retains people who exhibit our core values:

• Set the Tone
• Thirst for Improvement
• We Care
• Practice Candor
• Passion Driven

You will receive a culture deck explaining these values to help determine if you align with our company.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Duties vary by role:

Bartender

• Deliver Relentless Hospitality to guests seated at the bar from welcome to close.
• Prepare and serve beverages accurately and consistently according to recipes, using correct glassware.
• Maintain an in-depth understanding of food and beverage menus.
• Understand different types of alcohol and serve responsibly.
• Stay updated on beer and menu releases.
• Keep the bar stocked, organized, and clean.

Server

• Deliver Relentless Hospitality to guests in your section from welcome to close.
• Maintain an in-depth understanding of food and beverage menus, including food sensitivities.
• Stay updated on beer and menu releases.
• Accurately record and convey orders into the Point of Sale system.
• Deliver food promptly and correctly; relay issues quickly.
• Upsell appetizers, beer pairings, dessert, and to-go beer in a caring manner.
• Assist with running food, bussing tables, and cleaning.

Merch Utility

• Greet guests and assist with merchandise purchases.
• Keep the merchandise store and beer coolers stocked and organized.
• Fold, fill, and organize merchandise products throughout the shift.
• Complete opening and closing duties as assigned.
• Answer phones professionally and convey accurate information.

Runner

• Deliver food and beverages from the kitchen or bar to guests promptly and accurately.
• Assist in setting up, clearing, and cleaning tables.
• Practice "full hands in and full hands out" to maintain efficiency.
• Assist guests with service requests.
• Maintain cleanliness in commonly trafficked areas (e.g., drink station, spot sweeping).
• Be a team player to ensure smooth restaurant operations.

Shift Manager

• Ensure the restaurant opens in tip-top condition and that opening/closing duties are completed.
• Conduct pre-shifts to update staff on daily plans, events, menu changes, and new releases.
• Schedule adequate staff coverage and make cuts if necessary.
• Maintain a safe, clean, and welcoming environment.
• Use active management to coach, train, and engage staff.
• Address problems from a root-cause perspective and take corrective steps.

Competencies

• Customer Focused
• Problem-solving ability
• Positive attitude
• Team player approach
• Detail-oriented and thorough
• High-performing with a holistic view of the business
• Strong communication and collaboration across departments
• Alignment with Big Grove values, vision, standards, and culture

Work Environment

• Fast-paced, customer-focused, and team-oriented setting (dining room, bar, patio, or events).
• Exposure to loud noise, frequent guest interaction, and crowded spaces.
• Proximity to hot equipment, sharp objects, and cleaning chemicals.
• Shifts may include mornings, evenings, weekends, and holidays.
• Extended periods of standing and walking.
• Occasional outdoor exposure (patio or outdoor seating).
• Strong communication and collaboration skills required.

Physical Demands

• Stand and walk for extended periods (up to 8–10 hours per shift).
• Frequent bending, stooping, reaching, and lifting.
• Lift, carry, and balance trays of food and beverages (up to 25–30 lbs regularly; occasionally up to 50 lbs).
• Manual dexterity to handle trays, glassware, plates, and utensils quickly and safely.
• Navigate a fast-paced, crowded environment while maintaining awareness of guests.
• Frequent use of hands and arms for serving, cleaning, and resetting tables.
• Clear communication in a noisy environment.

Position Type and Expected Hours of Work

We are hiring both full-time and part-time positions. Hours and days may vary weekly. Schedules are posted two weeks in advance. Evening and weekend availability is required, as the business operates seven days a week.

Preferred Education and Experience

• High school diploma or equivalent.
• 1 year of experience in a high-volume restaurant or taproom preferred.
• Prior serving or bartending experience required for server or bartender roles.
• Must be of legal age to serve and bartend per state law.
• Current IPACT certification required if located in Iowa; other alcohol training provided in other states.

Other Duties

This job description is not comprehensive. Duties, responsibilities, and activities may change at any time with or without notice.