Front of House Manager- NYC

Job Summary

This position will be responsible for delivering exceptional guest experience and running an efficient day-to-day operation. They will lead a team of front line supervisors and team members and must display strong and compassionate leadership. The ideal candidate thrives in a fast-paced environment, has experience working with a variety of personalities, has attention to detail to provide accurate information for financial and operational reports, experience in a sales environment, values creating a positive and fun work environment, and has strong communication and training skills.

Responsibilities

• Guest Experience
• Implement, train, and promote guest experience policies, procedures, and standards within the venue to ensure a hospitality mindset by all staff.
• Ensure property is well maintained, in working order and peak condition at all times by working with onsite Tech Services and offsite Property Management team where necessary.
• Schedule team members in the Cafe and Retail shop.
• Participate in MOD (Manager on Duty) rotation.
• People and Culture
• Recruit, interview, and hire commercial staff team members for Retail, and Food & Beverage departments.
• Aid in the training and creation of reference materials for all commercial staff.
• Enforce all rules and regulations; uphold proper levels of accountability and support discipline in partnership with people and culture when standards are not met within the commercial team.
• Retail Operations
• In conjunction with the Retail Buyer, ensure Retail stock items are ordered from suppliers.
• Manage Retail inventory levels to proper levels, conducting full stock inventory on a regular basis.
• Maintain a clean and organized space in front and back of house.
• Develop and implement sales strategies and incentives for team members to achieve targets and grow the Retail shop’s business.
• Monitor third party image operators and vendors to ensure they provide services consistent with company standards.
• Implement store layout updates as directed by the Retail Buyer.
• Assists with special company projects as may be needed.
• Food & Beverage Operations
• Oversee procurement to maintain optimal stock levels while controlling costs and waste efficiently.
• Manage inventory levels and oversee all inventory stock counts and audits.
• Enforce strict adherence to food safety regulations, conducting regular inspections and audits.
• Develop strategies to maximize revenue, analyzing sales data to identify growth opportunities.
• Manage Cost of Goods to ensure the cafe is hitting its budgeted targets.
• Where necessary, ensure compliance with local health regulations, implementing responsible service policies and staff training.
• Collaborate with Creative to create a seasonal drink menu.

Requirements

• 3+ years of leadership experience in the operation of a successful revenue-generating restaurant, café, or retail shop.
• Bachelor’s degree or equivalent experience.
• Must possess, or be able to obtain, a valid NYS food handlers certificate.
• Must possess, or be able to obtain, a valid FDNY S-95 certificate.
• Maintains composure under pressure and enjoys working in a fast-paced and fluid environment.
• Exceptional communication skills, both written and verbal.
• Organized and detail oriented.
• Ability to multitask effectively.
• Ability to work weekends and holidays.

Benefits

• Health benefits including medical, dental, and vision.
• Individual Retirement Account.
• Commuter benefits.
• Paid vacation and sick leave.