Front of House Manager - Hourly

About the role

Suser Restaurant Group is comprised of Sparkies Kitchen & Bar, Stella's Table, and Union 212 Banquet Hall, located in the lakes area of Oakland County. We invite you to join our talented team that is committed to providing amazing food and service to our guests — whom we treat like family.

Responsibilities

• Lead, coach, train, and develop the front of house team, creating an environment where enthusiastic people are recognized and rewarded for achieving both organizational and personal goals
• Manage daily front of house operations, ensuring smooth and efficient service throughout every shift
• Serve as acting manager in the absence of the General Manager, taking full responsibility for restaurant operations
• Oversee all cash controls and enforce company policies and procedures
• Ensure all safety and security procedures are followed within the restaurant
• Maintain high standards of guest service, resolving any issues promptly and professionally
• Monitor floor operations, assist staff as needed, and ensure proper table management and guest flow
• Communicate effectively with the kitchen team to ensure timely and accurate order delivery
• Uphold and model company culture, values, and standards at all times

Qualifications

• 1-2 years of supervisory experience, preferably in a restaurant or retail environment
• Proven ability to train, guide, and lead a team in a fast-paced environment
• Strong problem-solving skills with the ability to think on your feet
• Excellent written, verbal, math, and interpersonal communication skills
• Strong organizational and time management skills
• Ability to work with a high degree of independence and discretion
• Flexible availability, including nights, weekends, and holidays
• Valid driver's license with reliable transportation
• Positive attitude, professional appearance, and a genuine passion for hospitality

We Offer

• Competitive hourly pay
• Employee discounts
• Flexible scheduling
• Real opportunities for growth and advancement
• A supportive team culture built on respect, accountability, and collaboration

Benefits

• Health Benefits: Health, Dental, Vision and Prescription
• Paid Vacation/Paid Time Off Program: Salaried are eligible for 1 week of Vacation after 6 months and 2 weeks after 1 year of Service. Vacation time available steadily increases over your length of Employment.
• Education Reimbursement: After 90 days. Must be in restaurant Field and based on GPA. Up to $500.00 per semester.
• Restaurant Discounts: 50% discount on employee meals and 20% discount when dining in or carryout at all our concepts.
• 401K Program: All employees are eligible for our Company Matched 401k and Roth 401k program. Contributions are handled by John Hancock. Must be 18 years old to participate and have 6 months of service.
• Weekly Paychecks: Get Paid every week on Friday!

Our Mission

Welcome neighbours and friends, we are proud of our team and community and our food and service reflects the warmth and compassion that we extend to our guests. We strive to stay on trend and welcome comments that will help us grow. Growth only occurs with nourishment!

Our Vision

To be recognized as a progressive leader in our industry that is reflected by our commitment to our team, giving them the proper tools in their pursuit of excellence and a trusted source of hospitality and responsibility to our community.

Community

Suser Restaurant Group is committed to “Giving Back: to our Local community. Through our “Dining for Dollars Programs” and other venues, we have given back Tens of Thousands of Dollars to Local Schools, Families in need, Community Outreach Programs and many more worthy organizations. We feel it is our responsibility to be a big part of the community that has contributed so much of our success since opening our doors in 2003.