Front of House Manager - Blacksburg

Pay

Starting Salary: $20.00 per hour.

Benefits

• Great environment – fun, lighthearted, and supportive workplace.
• Growth opportunities – rapid company expansion with room to advance both in‑restaurant and beyond.
• Good food – free and discounted meals for you and your friends.
• Flexible schedule – weekly scheduling aimed at work‑life balance.
• Paid parental leave and paid sick leave for all employees.
• Medical, dental, vision, long‑term disability, and life insurance after 30 days of full‑time work; health coverage as low as $20 per paycheck for a single full‑time employee.
• $10,000 life insurance benefit at no cost.
• Extra pay opportunities:
  • Tips pooled and paid bi‑weekly, typically adding more than $2/hr.
  • Quarterly profit‑share for full‑time employees, potentially up to 10% of quarterly pay.
• 401(k) with 100% match on contributions up to 4%.
• Employee discount, paid training, and referral program.

About the Role

As the Front of House Leader at Roots Natural Kitchen, you ensure every customer enjoys the best possible experience—fast, delicious service, a welcoming atmosphere, and a clean, well‑stocked restaurant. Your success is tied to the success of your Front of House crew, so you’ll get to know each team member personally and professionally, provide relentless training, and support them in achieving their goals. Leaders at Roots are loved by their crew and excel at developing high‑performing teams.

Responsibilities

• Communicate Roots’ culture vision to the crew daily.
• Collaborate with the Leadership Team to make Roots an awesome place every day.
• Work with the Leadership Team to improve crew leadership skills, understanding what motivates each person.
• Provide hands‑on training and ongoing support for all crew members.
• Coach the crew to run excellent shifts, focusing on amazing customer experiences and quality food.
• Maintain relentless focus on customer experience and attention to detail.
• Ensure strict adherence to food safety standards at all times.
• Master all front‑of‑house positions (line, grill, catering/app).
• Maintain a positive, cheerful attitude during all scheduled shifts.

Requirements

• Prior restaurant management experience preferred.
• Empathy for fellow crew members and customers.
• Friendliness and enthusiasm each day.
• Lead by example with humility and resilience.
• Strong personal, communication, and organizational skills.
• Willingness to work a varied schedule, including nights and weekends.