Front House Supervisor - Longmont

Key Responsibilities

• Deliver excellent customer service to all clients
• Perform daily receptionist duties with full competency
• Recruit, interview, hire, onboard, and train new front desk staff
• Supervise front desk employees, including scheduling, attendance, performance monitoring, and mentorship
• Aid the COO with payroll tasks, including PTO reporting and onboarding new employees
• Implement specials, sales, and incentives to boost performance
• Manage and maintain front desk and boutique areas, ensuring smooth operations
• Handle cash drawer management, deposits, and closing reports
• Maintain inventory for office supplies and paper products
• Oversee boutique retail operations and coordinate inventory updates with the buyer
• Serve as a management representative for customer complaints and feedback
• Respond to online reviews professionally and promptly
• Collaborate with the Wax Manager to ensure effective, well-rounded leadership
• Notify upper management of any necessary maintenance
• Assist with additional tasks as assigned

Qualifications

• A high school diploma or equivalent
• Minimum 2 years of customer service experience
• At least 1 year of management experience preferred
• Familiarity with Zenoti software considered an asset

Skills & Attributes

• Strong written and verbal communication skills
• Professionalism, compassion, and positivity
• Foundational math and computer skills with proficiency in general office technology
• Excellent problem-solving and decision-making abilities
• Confidence in directing and supervising staff
• Ability to maintain discretion in sensitive matters involving staff and clients
• Flexible availability, including weekends
• Upbeat, friendly, and personable demeanor
• Ability to receive and implement feedback
• Strong attention to detail and commitment to excellence
• Ability to thrive in a fast-paced, autonomous environment

Compensation & Benefits

• Training Pay: $15.00 per hour
• Post-Training Pay: $17.00-20.00 per hour
• Benefits: Vacation and sick time, Telehealth benefits, Ancillary benefits through Aflac and Edward Jones